Representative came to house, shook my dryer, told my husband that he needs to balance the dryer and that’s the problem but if not, call again. Called the gentleman within five minutes of him leaving the house to tell him that wasn’t the problem. My husband leveled the dryer and still making a very loud noise. The representative came back and did a diagnostic test and said it needs a new motor and clutch. I called and explained this to Appliances of Orlando (where I purchased my Electrolux washer and dryer). He said he would need to call and speak with the representative because a dryer doesn’t use a clutch. He called and spoke with the representative and the representative told him he looked at the washer, not the dryer. LOLOL! I was standing in the laundry room while the test was being done and the diagnostic test was done on the dryer not the washer. It’s pretty bad when a repairman doesn’t know a washer from a dryer!

He was great, everything works!

Jose was respectful during these crazy times. He went over and beyond to make sure everything was working correctly.

Very profesional and explain the process with clarity

Ricardo did a great job repairing our oven. Went above and beyond. Couldn't be any happier with his performance.