Frank was on time professional efficient knowledgeable and the freezerator is working. Seemed to be a water drain clog no other tech diagnosed. We would recommend Frank

Frank was prompt and efficient! He diagnosed the problem quickly and being that we were moving within a week of the issue starting he was able to get the part in time and installed quickly! RR appliance was fantastic!

The technician Frank did an excellent job diagnosing and fixing the fridge. In fact, from his experience, he even had a good idea what was wrong before he did the physical diagnosis... and he was right. He was very pleasant. The office staff was also very helpful in answering questions while we waited for parts to come in.

Great! Knowledgeable and helpful! I give 5 stars to Frank

Technician Freddy did an excellent job of repairing our appliance which had a factory defect that has spanned several model years. R&R office staff however were extraordinarily inefficient, especially when cancelling our first two appointments, then scheduling a third with a time window of Noon to 5 P.M. The technician showed up about 1030 and fortunately we were home. Freddie job well done office staff zero out of 5 possible stars. I also called the office staff for a receipt for my records and was advised I would have to call back because they didn't have technician report and apparently could not just make a note to send it out.