Freddie did an awesome job in diagnosing and fixing the problem we had with our microwave

The service level was less than pleasant. First the customer service was abrupt at times seemed like they were bothered. Then the tech was unfamiliar with what needed to be done. He ordered parts and then requested that I take the dryer out of the laundry room so he could work on the washer because he needed extra room. I did not do that. Then he requested that I take the washer off the pedestal so that he can work on the washer which is absolutely ridiculous and not necessary. So I had to call the geek squad and I had to call whirlpool and both said absolutely not when I called customer service and R&R they said well you need to take it off the pedestal. why would you need to take it off the pedestal the pedestal actually elevates the washing machine it was ridiculous. I did not remove the washer from the pedestal. He came and installed 2 of 3 the parts he ordered and had no idea why he ordered the Mai board for the washer. So that was refunded, but only after I called 2 days later because I didn’t see the refund. So I think that Best Buy needs to find a second back up to R&R.