Customer Reviews
Local Reviews
for Miami, Tampa, Orlando - Florida
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So so
Eddy - Miami Beach, FL
We waited a week for a part that they did not need. And the technician showed up by himself, knowing he needed to move a stackable washer & dryer that he could not do by himself. So the whole experience was very unprofessional.
Complete Excellence and customer satisfaction
Hector - Miami, FL
Great customer service, the tech was on time, and I was updated frequently about the status of my order, and the tech was very professional, and did a very good job
JAVEN IS THE BEST
Arthur - Boca Raton, FL
HE WAS A PRO AND HE SEEMED VERY PLEASANT AND KNOWLEDGABLE
Maureen
Maureen - Boynton Beach, FL
Great job
Service was once man got here. It took too long to get him here to fix machine. Once he got here he did a good job
Helene - Boca Raton, FL
president
Leslie - West Palm Beach, FL
Polite, efficient accomodating
Refrigerator.
Mathew - Loxahatchee, FL
Great
AMAZING service!
Krista - Jensen Beach, FL
Darius (I think was his name) was our technician and was punctual, thorough, kind and extremely understanding of our need to get our refrigerator working quickly due to our daughters insulin needing to be stored there. I would recommend him and the company to others without a doubt! It is nice to find someone that is hardworking, has a good personality and respects our time by showing up on time and working hard to fix in the issue in a timely manner!
Great service
Andrew - Delray Beach, FL
I think I already did your service man was timely, courteous, professional and went over and explained to me the problem
Great service
Louis - Port St. Lucie, FL
I’m glad you sent out this survey. I was going to call to express my stress free experience with your service technician. He explained in detail what he was repairing and made me comfortable with all he did. He also wore a mask the whole time he was here.... Would definitely recommend to my neighbors.....Thank you....
Janet
Janet - Bay Harbor Islands, FL
Michael is clearly an exceptional asset to R&R. He is professional & competent. It has become increasing difficult to find a service person in South Florida with his attributes.
Genghis
Robert - Hollywood, FL
Good service
Great Service
Helen - Coral Gables, FL
Pedro was very professional, arrived on time and installed our new washing machine lid promptly,
Great Service
Susan - Weston, FL
Jose showed up on time and fixed the problem promptly. He was professional and knowledgeable. Thank you!
Lisset
Lizette - Miami, FL
Patricia
Patricia - Boca Raton, FL
Good Customer service. Good with conversation, Happy and he showed a commitment to his company.
Great service
Michael - Fort Pierce, FL
Service by Darius was excellent.
Great service
Zina - Boynton Beach, FL
Friendly technician
Great technician
Brian - Miami, FL
Greg
Greg - Vero Beach, FL
6 trips and not fixed so not real happy with that. Darius was great. Very friendly and courteous. But machine is bad.
Great Service
James - Homestead, FL
Technician courteous and diligent in performance of his service
Service
Samuel - Lauderhill, FL
Exelente person and technical, appreciate his collaboration. Thank you.
Good service
Ariel - Miami, FL
Very professional. Friendly. Respectful.
Call Backs are expensive
Susan - St. Cloud, FL
Disappointed in service do to ice maker put in that was broken but was not told by tech. When I informed him I had a massive block of solid ice on back wall in freezer the tech came in and said he fixed leak. I complained that there was more ice on back wall, tech decided to order another ice maker. Arrived at house and opened that one which was also broken and he left without telling us anything. Called the office and the girl on the phone was talking so much she would not let me speak at all. After the conversation of her yelling at me and talking to me like I was stupid she hung up on me. I am a State Certified Class A A/C license holder, have been in the Refrigeration Business for 45 years, 26 years in S. Florida and If my office personnel ever spoke to my customers like that she would have been fired on the spot. I asked the tech if he was going to break out the Ice in the freezer but he left all the ice for me to clean out. I told him the evaporator was most likely iced up as well. Make a long story short I cleaned the ice out myself then removed the panel for the evaporator and used a blow drier to completely defrost the coil. I am sure the tech meant well however we were stuck. All OK for now, hope we never have to deal with these folks again, rude just very rude office girl.
Jesus L
Gladys - Hollywood, FL
Jesus was very courteous and took his time to repair my refrigerator. He understood my concerns about my Frigidaire refrigerator and gave me a customer service number to voice my concerns. I recommend him.
Great service
Alberto - Miami, FL
Solution was found
Job well done
Steve - Lutz, FL
David was prompt, explained the problem, ordered the part and returned to fix the dishwasher
Prompt, polite and professional.
Barbara - Lakeland, FL
Very thorough.
Service
Kristie - St. Petersburg, FL
Great service and professional
Great Customer Service
Robert - Lake Wales, FL
Antonio did a great job on our warranty work on our Range. Everything seems to be working fine once again.
On time and Professional. Great service!
Dolores - Tampa, FL
Dishwasher repair
Raul - Apopka, FL
Great service, all is good
Very pleased and grateful
Mildred - Pembroke Pines, FL
Hello! I want to inform you that I am very pleased and thankful for the services provided by Mr. Solis yesterday afternoon. He conducted himself very professionally and explained me the diagnosis of the fridge. He was friendly and very respectful.
Great Service
Karyn - Jupiter, FL
Appliance repairs are never fun, but it is good to know that we can count on R&R and Will !
Owner
Charles - Miramar, FL
He was knowledgeable about my appliance
Great service
Carole - Boca Raton, FL
On time and professional
Great service
"Wpb - West Palm Beach, FL
Doug
Douglas - Highland Beach, FL
Very good
Refrigerator service
H - Palm Beach Gardens, FL
Roberta
Roberta - Sunrise, FL
Very satisfied, service Rep Was top drawer in every category: Timeline, knowledge, skill, curtesy, cleanliness and follow up.