Karen - Pompano Beach, FL
Great awesome super guy
Dale - Port St. Lucie, FL
He was very mannerd and noliable
Very pleasent gentleman
Greg - Hobe Sound, FL
Job seemed to go well
Nilsa - Davenport, FL
"Family Campus - West Palm Beach, FL
The tech just took pics and said someone would contact me. At this time, Fri 9/18/2020. 9:20am, no has contacted us.
Igor - Winter Garden, FL
Jarrett - Lakeland, FL
Professional and Expert
Lawrence - Delray Beach, FL
Javen Rodriguez is very professional and experienced. He quickly analyzed the issue with our refrigeraror and resolved it. Having the repair performed smoothly made a positive impact on quality of life in our home.
A wonderful experience
Eileen - Boynton Beach, FL
Javen was very knowledgeable, very polite. All service people should be as competent as Javen.
Great great job will use u again
Linda - Fort Lauderdale, FL
Horrible experience with Total Home Protection. You guys could not find a contractor for me, then NEVER answer the calls or emails, rude, etc. I would
Jennilee - Tampa, FL
Daniel - Oakland Park, FL
Great service, Jesus is knowledgeable and professional .
Ersley - Haines City, FL
Upright freezer light switch iced
Alexander James - Pembroke Pines, FL
Jesus, the Tech, realized it right away and was out of here in 5 minutes. Cost was warranted.
Hector - Miami, FL
Pésima compañía . Se demoraron dos meses para arreglar mi refrigerador. Poco profesionales las muchachas que atienden y dan información. Muy poco profesionalismo. Encargaron piezas equivocadas. Definitivamente me hicieron pasar un calvario. El día que quedaron en venir después de dos meses de espera me dejaron esperando y ni siquiera fueron capaces de llamar para dejarme saber. Definitivamente no la recomiendo y Sears debería quitar el contrato con ellos.
George - Doral, FL
Michael - Clearwater, FL
The technician, David, did a fantastic job. He was thorough, and expressed everything well, and nice about it!
Andzirat - Miami, FL
Very great service
The service was great
Patricia - Lake Wales, FL
Was very friendly and knew what he was doing
Brenda - Lakeland, FL
the price was in my warranty so I paid nothing
Karen - Riverview, FL
Very professional and did a great job
Deana - Palm Beach, FL
Eduardo - Miami, FL
Very nice and polite.
Kelle - Vero Beach, FL
He was very nice and knowledgeable ... excellent
immediately knew the problem and ordered the necessary part for repair.
Joanne - Tampa, FL
Carlos is a asset to your company. He's friendly, efficient and solved the problem with my washing machine. This repair was covered under my Sears maintenance agreement.
Dennis - Tampa, FL
Carlos was friendly, professional and I highly recommend his services
Randy - Lake Wales, FL
Very pleased with professional demeanor of service person.
Efficient Service, Polite and Fast!
Therese - St. Petersburg, FL
Carlos was great. I got the service via a warranty on my appliance and he knew just what to do. My stove works great now! And all it cost me was a tip!
Dave is the best serviceman.
Billie - Palm Harbor, FL
I would recommend him to everyone. He is so knowledgable and knew the problem my fridge was having. Thank you, RR for having Dave for having Dave come to help me!!!
Florestine - Clearwater, FL
Thanks Carolos nice job
Richard - Lakeland, FL
Carolyn - Sunrise, FL
Jesus was the service rep who resolved my issue. He was on time, professional and did an amazing job. Overall I highly recommend RR for its superior service!
Margie - Dunedin, FL
It was great..
Mark - Tampa, FL
Very professional highly skilled and did a great job fixing our washer.
Smart, experienced technician
Jason - Madeira Beach, FL
Ozzie - Hialeah, FL
Great Service, Personable
Doris - Tampa, FL
Nixsa - Lakeland, FL
Excellent tech. Great service and very respectful person. Also great knowledge, found issue in 3 minutes
LG Fridge & Range Repair
Michael - Tampa, FL
David handled both repairs efficiently & effectively with the utmost professionalism.
Bill - Davenport, FL
Martin - Tampa, FL
First time I was told by a repairman that I was wrong. I have 3 different thermometers showing 41 degree and he said his read 38-39 degrees and they were all wrong.
Mark - Tampa, FL
Very good service.
Michael provide great service! Very knowledgeable
Brian - Miami, FL
On time. Excellent service. Found the problem almost immediately.
Wellington - Palm Beach Gardens, FL
RR appliances Service
Bonnie - Auburndale, FL
Excellent service, appointment window could be narrowed down to two hour timeframe.
Robin - Dover, FL
Linda - Lakeland, FL
Frank good RR office poor
Quick service and on time.
Jesse - Brandon, FL
Susan - Tampa, FL
Bill - St. Petersburg, FL
Haydi - Wimauma, FL
Honestly I rather not waste my time to explain how unprofessional they are.
Margaretta - Orlando, FL
YOUR SERVICE SUCKS I WOULD NOT REFER YOU TO ANYONE
Peter - Tampa, FL
WATED 6 WKS TO FIX A FRIG YOUR RECEPTION WOMAN WAS VERY RUDE I WOUD NOT RECOMMEND YOU TO MY WOREST ENEMIES YOU COME TO WORK WITHOUT PROPER TOOLS HAD TO WATE ONE MORE WK. TILL YOU FOUND WRIGHT TOOL [RIDICULOUS]
Response from RR Appliance Services:
Mr. Escobar, I want to personally apologize for delay in service during these time we have had technicians said they weren't feeling well and we required them to be checked for COVID before they return this has made our service staff short handed and we are doing the best we could do. On the delay on the tool unless you work for the manufacturer directly "LG" we were not aware to change a compressor the technician need to reprogram the main board to get it to work which required us to obtain one. In reading the ticket I hope that the refrigerator is repaired and currently in working order. We understand your frustration but attempt to accommodate everyone during these times.
Yomary - Poinciana, FL
Karen - Tampa, FL
Technician was courteous & professional. He listened & cared about fixing the situation with my dryer.
Winnie - Bartow, FL
On time and answered questions
Kathy - Auburndale, FL
Thank you for the wonderful service
Michael - Clearwater, FL
The service technician who came out to my house did an excellent job...He was quick, he was thorough, and he was kind.
Birdalice - Riverview, FL
He was awesome very professional
Joan - Tampa, FL
I was very pleased with the service I received. Very knowledgeable technician. Thank you Joseph for being the best.
Joseph - Tarpon Springs, FL
Arthur - Brandon, FL
Your repairman was top notch
Luciano - Winter Garden, FL
They kept us posted about the parts ordered and were always on time.
Never received paperwork via e mail as promised
Lou - Poinciana, FL
He was on time, had masks on, checked out washer and dryer (yearly maintence) I signed that he was here and did work. He told me I would get a receipt via e mail, which as of today I have not received.
First Class service.
Shaun - Kissimmee, FL
Pat - Valrico, FL
Service tech was knowledgeable and explained issue well.
Nancy - Tampa, FL
Mike - Palmetto, FL
James - Kissimmee, FL
Knew the problem ordered part fixed.
Great Service technician
Gail - Lakeland, FL
Great Technician! My problem is with the time it took to finally get the icemaker replaced due to rescheduling, injury and no one else available to take his place in my area.
Great Professional Service by Freddie on our Samsung frig and Maytag dryer
Alan - Tampa, FL
Freddie was prompt and both professional and knowledgeable
Melissa - Valrico, FL
RR was thorough, on time, and very professional. I greatly appreciated their expertise and the time they took to explain what was wrong with my washing machine.
John - St. Petersburg, FL
Carlos was prompt and courteous. He solved our problem quickly
Antonia - Winter Haven, FL
Appointment had to be rescheduled few times due to a technician being out. Consider employing more technicians
Excellent service as usual
Cris - Fort Lauderdale, FL
Marie - Goulds, FL
Excellent service, very knowledgeable technician
Joan - Tampa, FL
Top Rated Service
Peggy - Valrico, FL
My technician is an absolute intuitive person. He was very professional, answered any questions that I had.
"Owner - St. Petersburg, FL
Very friendly, knowledgeable and helpful
Marisol - Weston, FL
Very knowledgeable employee who works fast and efficient. Cleaned up work area and was extremely professional.
Bridgewater - Oakland Park, FL
Profesional and good customer service
Shantel - Homestead, FL
Alex - Boca Raton, FL
Robin - Loxahatchee, FL
Janet - Coral Gables, FL
Wylie Did a great job!
Service call to install new ice maker
Josef - Wellington, FL
When tech came to the door he was not wearing a Mask .i indicated that I wished him to wear it . Once in my home he failed to keep the mask on . This is not acceptable given the current climate . I am nearly 70 and I follow the rules regarding corona virus . I know it’s uncomfortable but it’s needed for all concerned . I have 2 newly born grand children .Mr Freeman
Jeff - North Miami Beach, FL
Very nice person michael is dog lover.
Lois - Coral Springs, FL
Pedro was very informative and knowledgeable
Rene - Princeton, FL
Quick and easy
Fast High Quality Work
Gary - Coral Springs, FL
Very Knowledgeable Tech
Gary - Jensen Beach, FL
Darius is one of the best service techs we have run across. He is also congenial and polite. He is truly a credit to R &R. Gary P
Giselle - Miami, FL
Pushpinder - Tampa, FL
Very professional And courteous
Great and friendly service
Paul - West Palm Beach, FL
Electra - Miami, FL
Excellent service and the best technician
Joanne - Winter Park, FL
Friendly and knowledgeable on both visits but on the second visit to install the replacement parts, he was in a hurry. I could hear him throwing tools around and sliding things on my tile floor. I know he ran into difficulty because he had to pull out the dishwasher to fix the machine, I gave him cardboard so that he wouldn’t scratch the floor when doing that. I wish he had used the other piece of cardboard for his tools. I checked for scratches with him before he left and everything looked okay, but after he left, I did see some scratches on a tile. I can live with that, but I tell you this so that you can consider having your techs carry moving blankets, heavy cardboard or something to protect customer’s flooring, countertops, or whatever is beings used for them to get the job done.
Left without testing
Michael - Oldsmar, FL
He replaced parts, said it was fixed but did not test dishwasher. We have the same problem!!!
Margaret - Tampa, FL
Mosley - Port St. Lucie, FL
Joe - Jensen Beach, FL
Other than the company changing service times without calling me ..the service from Darius was very good
Evelio - Miami, FL
Good serviceman , very knowledgeable!
👍 Diligent porofessional knowledgeable 👍
Shel - Hallandale Beach, FL
Peter - West Palm Beach, FL
Service Technician - 5 Stars/Not The schedulers
John - Vero Beach, FL
Darius Arthur is professional and knows his stuff. My issues are not with him. He's great, personable and knows his stuff. The personnel who coordinate appointments are not accommodating. There is a disconnect between Electrolux and RR. I prefer morning appointments. Electrolux schedules a morning appt & RR changes it to afternoons saying they don't offer morning appointments. That's poor service. I asked repeatedly to have service as early as possible in the afternoon. It was around 5 PM when service arrived. The window of 12:30 to 5:30 is way too long. It s/b 2 hours like most other services. To require people to be home virtually all day is not accommodating, especially for those who work and jobs are hard to find and keep nowadays. I hope improvements and a more customer-centered experience can be developed.
Will - Weston, FL
Too early to tell; I have to test the dryer.
Great service and experience.
Diego - Hollywood, FL
The technician was very professional and explained how we could improve and maintain the fridge working at pick condition.
Karen - Tampa, FL
Carlos, the technician, was kind, courteous & professional & went above-and-beyond to explain the problem & answer questions. A+ Only issue I had was with the dispatcher who called the day before to reschedule for the following week due to an over scheduling issue. Thank goodness I got an automated call before Carlos arrived. Would have been frustrating if I had missed him due to poor communication.
Bruce - Winter Garden, FL
Quick and easy with the right parts.
Working through an intermittent failure issue
Larry - Wellington, FL
Microwave intermittently blowing internal fuse, parts systematically are Being replaced. Hopefully this last replacement will fix the issue. Very pleased with the service given The nature of the intermittent failures.
Ann - Davie, FL
Julian was on time, complete with mask (or he would'nt be allowed in!). Completed repair in a timely and very efficient manner. If I need to call again for any reason I will be requesting him.
Great service from Michael
Christopher - Miami, FL
Micheal was on time, knew the product and service, was very helpful. He does great work.
Joe - Westchase, FL
David was professional, quick and upfront. Very pleased!
Joel - Lakeland, FL
Steven - Orlando, FL
thorough, knowledgeable and courteous repair service
Carlos was great!
Patrick - St. Petersburg, FL
Hollis - Vero Beach, FL
David - Polk City, FL
Frank got the job done in no time
Sharon - Delray Beach, FL
The guy who came to fix my dishwasher wore a mask from his van into my house and was so nice and knowledgeable . I would recommend R&R appliance
Dev - Lakeland, FL
Quick & Professional Service
Linda - Tampa, FL
My manufacturer chose R&R appliance for my repair. They were punctual and professional. A part had to be ordered and as soon as the part arrived they began notifying me so that I could reschedule the next appointment which happened without delay. Carlos, the servicemen, worked quickly and neatly. He did a perfect job. I would be glad to use this company again and to recommend them.
Profesional and courteous
Armando - Orlando, FL
Great Customer Service
Allene - Kissimmee, FL
Mikael - Ocoee, FL
The only delay was waiting for the part to come in, quick to respond and get the appointments scheduled, diagnosed and repaired.
Sharon - Stuart, FL
Lance - Palm Beach Gardens, FL
Knowledgeable and communicative as to price blem and fix.
Repair did not resolve problem for repair
Paddler4x - Pembroke Pines, FL
We have a Samsung glass top stove, one burner after being on for a while gets extreamly hot without temp know being past medium. Tech stated it was a switch, part was ordered and replaced in about a week under our extended applliance contract with Lowe's, Tech after replacing part left without verifying problem was solved, it was not. Made a pot of chilli under medium heat, turned temp knob down to low to simmer for a while, chili instead turned into a fast rolling boi on LOW, problem was not fixed. Moved pot to a different burner on low for about 30 minutes, simmer worked fine. Called Lowe's and they setup an appt with a different company to return for repair, noting in their records R&R appliance did not fix problem and nor did they ever followup wiht me to check if all was okay since the repair. That's not good customer service. There was no price for repair out of pocket since it was covered under extended warranty, which is why I gave a neutral rating fo 3 of 5,
Mark - Port St. Lucie, FL
I talked to Darius about this maintenance call being the 2nd ice maker your company has installed not counting the 2 or 3 ice makers Jetson installed. It appears we should qualify for lemon law on the next service call.
Rita - Hollywood, FL
Great Service. Marvin was very professional and handle the problem quickly.
Gil - Miami, FL
Great service very profesional .
Courtney - Miami, FL
Abigail - Hollywood, FL
He was very professional.
Paula - Lakewood Ranch, FL
Required several visits. Still have a defective cycle indicator lights. When I notified them, I was referred back to the warranty company
Brian - Winter Haven, FL
Professional & courteous
Great, courteous, & quick service
Donald - Kissimmee, FL
Susan - Riverview, FL
Representative was professional, on time, knowledgeable and easy to deal with
Jospeh Nichols Service Technician
Patrick - Valrico, FL
Mr. Nichols was very professional and courteous. He diagnosed the problem, ordered the replacement part(s). He scheduled appointment and installed The part. The refrigerator now works like it should. There were black oily-like smudges & residue on the kitchen counters and cabinets. Thank you, PMMc
Jo - St. Petersburg, FL
Carlos was punctual,professional,& efficient. Thank you
Gordon - Largo, FL
It was fine. No problem
Dennis - Tarpon Springs, FL
Desi - Bradenton, FL
Always professional and knows exactly what he's doing
Jean - Tampa, FL
Gentleman was professional and friendly.
Joann - Land O Lakes, FL
Great service. Plus he wore his mask.
Vernita - St. Petersburg, FL
Mr. Carlos arrived and completed task while answering questions and concerns in a professional manner.
Awesome , excellent service
Carleatha - Lake Wales, FL
Well respected young man , always on time , and knowledgeable
Great tech poor service
Tom - Sun City Center, FL
23 days to replace compressor in my Kenmore refrigerator after 2 cancellations. Response from Sears also extremely poor. Joe, our technician was excellent however.
Luis - Brandon, FL
Vivian - Vero Beach, FL
Installed a new air tower in Frigidaire fridge. Left the OLD SEAL with 2 seals in place! Air duct from FC was blocked! so no cooling came in spoiling food Items. Called RR Appl. back and they said could not come out for 3 days! We called a reputable company and PAID to have YOUR MISTAKE fixed! No compensation was offered by your company! POOR SERVICE!!!
Repair Samsung Dryer
Samuel - Clermont, FL
It took a while to get the dryer repaired. We had to wait almost a week for the technician to come here. He did not have the pulley with him so it took another two weeks for him to come and repair the unit. He was quick about it. I was not sure if we were under warranty or not. It did not matter. Even though Samsung recommended R&R, the receptionist at R&R said they weren’t doing warranty work anyway. But the unit was finally fixed.
Bob - Wimauma, FL
A normal problem with Samsung....the ice maker freezing up. Set appointment with RR. Joseph showed up on time and called to let me know when he was on his way. Very professional and clean cut. Explained the problem in detail and ordered the parts needed. Came back two weeks later and finished the job.
Brian - Seminole, FL
Karen - Clearwater, FL
Carlos was fine , very nice , and we haven't had any problems with the refrigerator, I guess he did the trick. Thank You for having good technicians like Carlos
Elaine - Sun City Center, FL
Professional. Knowledgeable friendly he is good on what he does
Abid - Davenport, FL
Frank - Winter Haven, FL
Great service and on time!
Julio - Miami Springs, FL
keep up the good work !!!!!!!!!!!!!!!!!!!!!!!
Great professional service.
Czeslaw - West Palm Beach, FL
Technician provide excellent job, shared his experience with this product and fix the problem which before BrandsMart technician couldn't do it.
Mark - Port St. Lucie, FL
Darius seems very knowledgeable in the product and required repair process. I’ve had problems with this refrigerator since purchased. This is going to be the 4th ice maker replacement. I’m hoping the Darius and RR can solve the problem which another service vendor could not.
very professional service person
Julia - Margate, FL
Sharon - Fort Lauderdale, FL
Pedro called before he arrived, arrived on time and fixed my problem. Thank you Pedro, and thank you r&r for your continued excellent service
Geneva - North Palm Beach, FL
Our technician did a great job! He is friendly and always explains the issue. Highly recommend!
He was great
Joann - Delray Beach, FL
Vincent - Port St. Lucie, FL
Can’t ask for a better experience
Dayli - Miami Beach, FL
Great service !!!
John - Plantation, FL
RR communicated well when service was scheduled and followed up to get everything repaired correctly. Very Happy with their service.
Henry - Palm Beach Gardens, FL
Will was just exceptional. 100% competent and very professional. His technical knowledge and expertise was most impressive. He is a real high level ambassador for RR Appliance.
Ghulam - Hollywood, FL
Good, im monitoring the replacement parts. The top left corner of the refrigerator is still freezing the water but the vegtables are not freezing. The repair man was polite and proffessional, however the person yelling at me about proof of purchase was offensive especially since frigidaire knew by my phone number when i purchased my refrigerator and they called your company to do the service
Lynda - Wellington, FL
Service was OK but the 8 AM to noon appointment was very late
Juanita - Miami Gardens, FL
Helen - Hialeah, FL
Very professional. Quick service.
Joe is great
D - Riverview, FL
This was a warranty claim. I appreciated having the same tech, Joe, for each visit. He was very pleasant and knowledgeable.
Erica - Lakeland, FL
Very nice and customer friendly. Great job
Christina - Dunedin, FL
Great service. Carlos was very professional and informative. He is an asset to your organization.
"Barbara - Orlando, FL
Gary - Sarasota, FL
Gerald - Palmetto, FL
Kathy - St. Pete Beach, FL
John D - Tampa, FL
I had insurance thru lowes so I don't know the price. He tried to replicate the problem of my washer stopping on the spin cycle but wasn't able to. At least he tried and gave it a good shot. It worked with no problem today.
Worst Customer Service Ever!!!!
Marjorie - Tampa, FL
I was given an appointment time of 10 AM to 2 PM with email reminders from Sears. No communication at all from R&R. Someone called my number the morning of did not leave a message. When I called back I was put on hold for three minutes and then asked if I wanted to reschedule. I was told the repair man was five minutes from my home. I asked that they call and let him know I was on my way. While on the way another person called to see if I wanted to reschedule. She was very rude and placating. When the repair man got here he couldn’t make the repair because a part had to be ordered which now entails another appointment to be made at a future date. I have no clue how this company can stay in businessWith a customer care that they are so sorely missing!
PN - Kissimmee, FL
After the technicians left I realized that the doors are not level after being replaced, and there us a long dent on the left side of the fridge.
Kevin - Lakeland, FL
Great service, on time and very professional
Michael - Winter Haven, FL
First off we had an appointment for a week out from calling, and then I was called the day before and another appointment was made five days later because they said they were overworked/overbooked… Unacceptable. He was sent to repair a brand new Frigidaire stand up freezer. The unit was not holding a freezing temperature because it was it stopped up behind the fan because of ice buildup. He said that he had to order apart and would be back. An appointment was made for a follow up visit. I had to repeatedly ask him what the problem was with the unit because I have been a chef for 40 years and I am used to refrigeration issues. He finally explained that he had to remove one drain tube that had holes in it and Put another hose in so that it would drain correctly and not ice up. I understand exactly what is wrong with the unit…it almost sounds like an engineering issue. He said that the manufacturer recommended a fix so apparently it is an ongoing issue with all like models. After all of this time and effort and trying to communicate with him the unit was not fixed satisfactory and is being returned to the place of purchase. There needs to be more transparency with the consumer on what is wrong with their unit… Especially a brand new unit right out of the factory less than two weeks old. I have $1000 worth of food in this freezer leave home forSometimes two weeks at a time I need to know that my unit is going to work properly. I am not satisfied with his performance and customer interaction and ultimately the repair of the unit.
Jose was knowledgeable.
Chuck - Longwood, FL
Jose is a very good tech.
Richard - Winter Garden, FL
Awesome service and respect from Jose!!! Thank you.
Super nice and informative tech
Stephen - Wellington, FL
Great service, very detailed.
Pilar - West Palm Beach, FL
Ms. Vasquez - Orlando, FL
Technician was not wearing a mask; Prefer consistency with wearing mask to protect myself and my family as well as the technician. Please make sure they wear PPE. Thank you!
Denise - Loxahatchee, FL
Sharon - Miramar, FL
The rep was beyond professional
Refrigerator is working well.
Marvin - Miami, FL
There was a delay because parts had to be ordered.
Michael - Davenport, FL
Larry - Port St. Lucie, FL
The technician arrived early and went straight to work fixing the problem. It didn’t take very long at all to Conclude what the problem was. He was able to resolve it in 15 to 20 minutes. Great job!
Good service. Very nice service man, he is knowledgeable, helpful and did a great job.
Kelly - Jensen Beach, FL
Harold - Boynton Beach, FL
refrigerator not put back in place
Biagio - Lake Worth, FL
Patricia - Weston, FL
Very satisfied with service
Domingo Leon - Pembroke Pines, FL
Jesus was great!
Cyd - Plantation, FL
Jesus was so efficient and courteous. We really appreciate the high level of service.
Stephanie - Riverview, FL
Earl - Auburndale, FL
Parts were an issue but not the repairs man's fault at all. Microwave is perfect. Many thanks,
Freezer/Ice maker repair
Suzanne - Lake Wales, FL
Frank was great and competed job so fast. We really appreciated your service.
WASHER MAYTAG MVWX655DW Replace part test and check ok.
DRYER - GAS LG DLG3744W Check temperatures on the dryer coming out of the vent 212 degrees coming out of the event unit working good house vent need to be clean
REFRIGERATOR KENMORE 106.41172 711 Upon inspection found drain hole cloggedRemove ice clean drain hole Test all ok
REFRIGERATOR KENMORE 795.74025.411 Icemaker working good
DRYER - GAS KENMORE 11065132411 "Problems with thermal fuse,use wp3392519 in stock.Complete MPA check, test and check all fuction everything is OK. ; used 1 Wp3392519 (Thermal fuse.) from stock"
RANGE - GAS LG LDE3037ST/00 Problems with front elements need to order parts. ; ordrng 1 MEE62385201 (Element) and 1 MEE62385301 (Element)
DISHWASHERS WHIRLPOOL DU1100XTPS7 MPA check complete test and check all fuction everything is ok.
WASHER KENMORE 11027831600 Drain pump seal is out causing water to leak out onto floor; ordrng 1 WP3363394 (Drain pump)
REFFRIGERATOR KEN MORE 10651792411 Installed compressor starter from truck stock; used 1 10651792411 () from stock
DISHWASHERS SAMSUNG DW80F800UWS/AA-01 Drain pump is dripping from side need to replace ; ordrng 1 DD31-00005A (Drain pump)
REFRIGERATOR WHIRLPOOL WRT318FZDB02 MPA check complete.
REFRIGERATOR SAMSUNG RF4287HABP/XAA Icemaker is bad customer ; ordrng 1 SAM-DA97-07365G (Icemaker)
FREEZER KENMORE 25322042411 Installed part and adjusted. No cold air coming out
REFRIGERATOR KENMORE 795.74093.411 Adjusted water pressure and removed limescale from fill hose
WASHER KENMORE 41794702300 undefined; ordrng 1 () and 1 5303281153 (Drum Bearing kit) and 1 AP3865318 (DRUM BELT) and 1 5304507499 (Idler pulley) and 1 AP3220737 (Lower Felt Seal) and 1 (5303937182) (Upper felt seal)
WASHER KENMORE 11026132410 Please put back on my route ;
WASHER ELECTROLUX 417EFLS527UIW0 Bald hot and cold water valves were shot off error code E11 means not getting enough water so I open the shut off valves erase the code and now unit is working good
WASHER GE WDSR2080DAWW Timer needs to be replace ; ordrng 1 WH12X10295 (Timer)
WASHER GE GUD27ESSJ1WW Lid lock only locks sometimesOrder board and lid lock; ordrng 1 WH04X25737 (Board) and 1 WH44X10288 (Door lock)
REFRIGERATOR GE PSHS6RGXCDSS Check unit I cannot replicate the noise so I can properly diagnose no noise coming out of the unit
REFRIGERATOR KENMORE ELITE 79551829411 Sealed system issue. Ordering parts needed for repairs ; ordrng 1 TCA35911903 (Compressor) and 1 ADH73150210 (Filter) and 1 XXXX (3 way valve sealed system)
DRYER - GAS SEARS 11096589210 Arrived to location and tested dryer with customer. Dryer is heating and working properly. If customer is to call back order heater assembly with thermostats
REFRIGERATOR KENMORE 11170615910 Order icemaker. Got icemaker to fill but wouldn't stop; ordrng 1 30111-0050101-00 (Icemaker)
REFRIGERATOR KENMORE 10651132210 Check all functions tested ok/ after service the unit i push the unit back and snap the water valve from the wall/ this valve was installed with out protection box/ this valve leaves the wall almost 3 inches/ clean and dry all the floor and a carpet company take care the wet carpet/ install the new water valve tested ok no water leaks at all/ customer ask me to leave the wall open / new valve was installed the correct way inside the wall
FREEZER SEARS 2539287413 Order freezer gasket; ordrng 1 216522309 (Door gasket)
RANGE - GAS TAPPAN TGF657BFW5 Found control no power need to oder part; ordrng 1 318010300 (Control)
REFRIGERATOR KENMORE 11173309910 Ice maker housing auger assy 8cemake Seminole are all damaged do to ice buildup. Called dannel for help ordering. He ordered part; saved tckt
OVEN - GAS FRIGIDAIRE FFEW2426USA Test unit preheat to temperature and it Cycles on and off unit working good
FREEZER KENMORE 25322042410 Thermostat and timer are fairly needs replaced ; ordrng 1 5304513033 (Thermostat) and 1 297318010 (Timer)
WASHER KENMORE 11020362811 Lid lock it stuck need to replace ; ordrng 1 W11307244 (Lid lock)
REFRIGERATOR KENMORE 10672152110 Arrived at location and Resident told me there was nobody there by the name on the ticket called the office and they told me to move on they got no answer
REFRIGERATOR KENMORE 79571032010 Replace water valve tested unit and its still leaking ordered water line; ordrng 1 Mju62070602 (Fridge water tubing)
REFRIGERATOR KENMORE 10650569991 "Problems with housing filter ,need to order parts. ; ordrng 1 WP2186443 (Housing) and 1 Fitting and 1 Watertubekit"
DRYER - GAS KENMORE 11068622700 Tested unit working normal
WASHER LG WM8000HVA Customer stated she cleaned the inside filter and washer is filling as it should. Ran test on it to be sure. Job complete
RANGE - GAS GE JS760SL4SS Upon inspection found cooktop broken See pic ; ordrng 1 WB62X29101 (Cooktop)
REFRIGERATOR KENMORE PSEUDO-0002345 "Spoke to customer and he was not sure where the air filter was located and he was not getting much cold water. I explained to him where and how to replace air filter, water filter and explained that this unit will only hold a few ounces of water in the resivor tank/coiled water line. He is satisfied. Job complete"
REFRIGERATOR KENMORE 795.7904331 Icemaker needs to be replace ; ordrng 1 AP5985152 (Ice door kit) and 1 AEQ72909603 (Icemaker)
MICROWAVE KENMORE 79080339310 Microwave working properly
MICROWAVE GE PVM1870SM1SS Found door switches not working properly needs to oder parts ; ordrng 1 WB06X10676 (Latch) and 2 WB24X829 (Switch)s and 2 WB24X830 (Switch)s
REFRIGERATOR KENMORE 79573157610 Check all functions tested ok
REFRGERATOR WHIRLPOOL WRF555SDFZ09 Installed new temp sensor. Still did not see anything frozen in fresh food section.
DRYER - GAS KENMORE 41781122310 "Problems with door. Change position of door, test and check ok."
REFRIGERATOR KENMORE 106.5113221 Install electronic control board and emmiter control board
RANGE - GAS KENMORE 66595792000 Control board had a stuck key (bake). When power is turned on bake element comes on by itself. ; ordrng 1 WP8523665 (Control board) and 1 WP8272997 (Membrane)
REFRIGERATOR KENMORE 596.50692 Ice maker is faulty needs replaced. Ice container is cracked and leaving black debris in ice from where auger motor turns bar; ordrng 1 D7824706Q (Ice maker)
WASHER KENMORE 41761732810 Inspected and tested unit. Completed check sheet and found no issues with this unit.
MICROWAVE GE JVM7195DF1WW Check all functions tested ok operations normal mpa Check
REFRIGERATOR KENMORE 111.6120271 Check unit for temperature and frost patterns couldn't find anything wrong with unit
DRYER - GAS KENMORE 11065132411 Found rollers and pulley making noise need to oder parts ; ordrng 2 3397590 (Rollers)s and 1 691366 (Pulley)
REFRIGERATOR KENMORE ELITE 79573157610 Problems with ice maker. ; ordrng 1 EAU62563503 (Ice maker)
WASHER SAMSUNG WA422PRHDWR-AA01 Replace part test and check ok.
DRYER - GAS KENMORE 11025132411 Perform preventive maintenance tested working normal
WASHER MAYTAG MVWB835DW0 Install parts test all ok
DISHWASHERS MAYTAG MDB7749SAQ0 Top accumulator screen is dry rotted and falling apart. Assembly needs replaced; ordrng 1 8193918 (Accumulator)
REFRIGERATOR SAMSUNG RF28R7201SR/AA MPA check complete. TEST AND CHECK ALL FUCTION.ITS OK.
REFRIGERATOR KENMORE 10659562990 Ice door kit needs to be replaced; ordrng 1 AP5985152 (Ice door kit)
REFRIGERATOR SAMSUNG RF263BEAESR/AA Install ice maker bulletin and drink it and replace evaporator cover
REFRGERATOR SAMSUNG RF25HMEDBSG/AA Installed parts
WASHER KENMORE 110.268625 Water nozzle need to be replaced and the pump started leaking so it needs to be replacedCustomer wants to keep this time frame of the work order for next time; ordrng 1 AP6008107 (Drive pump) and 1 WP3360977 (Water nozzle) and 1 WP8317926 (Water nozzle hose)
Dishwashers KENMORE ELITE n/a Found defective control need order part ; ordrng 1 Ebr79699807 (Control board)
REFRIGERATOR LG LFX31945ST/02 Customer purchased this refrigerator as a scratch and dent 'AS IS'Customer is stating that the million moves up and down and gaskets have mildew on them. Unit is operating properly.
WASHER SAMSUNG WF520ABPXAA02 "MPA check complete, problems with boot door,need to order part. ; ordrng 1 DC97-16140C (Boot)"
REFRIGERATOR KENMORE 10672209201 Found drain clog clean check and tested okay
REFFRIGERATOR FRIGIDAIR FFTR2021TW0 Customer said unit is not cooling at all and makes a loud noise. Unit was unplugged and was cooling when I plugged it in. Didn't hear anything while there.Explained to keep plugged in and let us know if it happens again. Collected payment.
RANGE - ELECTRIC FRIGIDAIRE FGEH3047VFB Found loose door repair check and tested ok
WASHER WHIRLPOOL WTW6200VW0 Order balance rods getting up error without clothes in it.; ordrng 1 8566146 (Balance rods)
WASHER SAMSUNG NE59J7850WG Installed parts tested unit is working properly
REFRGERATOR KENMORE 79573167610 Icemakernot working and water line needs to be replaced. This is not a recall different problem; ordrng 1 EAU62563503 (Ice maker assy)
ICEMAKER SAMSUNG RF28HMEDBSR Install part all ok
REFRIGERATOR FRIGIDAIRE FFSS2615TE0 Found leak at the ice maker need to oder parts ; ordrng 1 241796405 (Tube) and 1 218976409 (Tube)
WASHER MAYTAG MVWX655DW1 Spoke to Gene in office and explained to him that we have been on this job 5 other times for similar issues. I called Lowes to ask if there was another company we can see just to get a second opinion on this unit I believe the unit is working properly it's human error
DISHWASHER FRIGIDAIR FFCD2413UW1A 2 problem1main board will not reset2 main pump froozen up; ordrng 1 5304517215 (Main board) and 1 5304519906 (Main pump)
GAS DRYER ROPER RGD4516FW0 Inspected dryer and tested. Could not duplicate noise customer is hearing. Asked them to try and get a recording of it if it comes back
REFRIGERATOR LG LMXS28596S/ 01 Filter head assembly is dripping water after new filter installed. Removed and reinserted still dripping; ordrng 1 AKN72949003 (Filter head assembly)
MICROWAVE FRIGIDAIRE FFMV1645TB Door changed. Top cover replaced. Customer verified. Every thing ok.
REFRIGERATOR FRIGIDAIRE FGHB2866PFEA Dryer filter replaced and during presure test I added a shot of r134a to do a leak test no leak detected. Vaccumed and charged to .5 psi unit dropped 1degree while there. Customer verified
WASHER WHIRLPOOL WTW5000DW1 Put in diagnostic mode and found bad fill valve; ordrng 1 W11210459 (Water valve)
HOME LAUNDRY - E FRIGIDAIRE FFTW4120SW Replace parts check and tested ok
HOME LAUNDRY - E FRIGIDAIRE FFTW4120SW Tech was assigned as a helper;
REFRIGERATOR FRIGIDAIRE LFSS2312TE0 Found restriction on the seal system needs to oder part and 2hr time frame to complete the job ; ordrng 1 5303305677 (Drier filter)
ELECTRIC RANGE FRIGIDAIRE FFEH3054USA "Wire to bake element was burnt off terminal, replaced terminal and tested working normal"
ELECTRIC RANGE FRIGIDAIRE FFEH3054USA Replace terminal end on baked element that was burnt tested unit working normal
MICROWAVE FRIGIDAIR FGMV155CTF Found defective door need order part ; ordrng 1 5304512520 (Door)
REFRIGERATOR FRIGIDAIRE FFSS2615TS Install the part tested ok
HOME LAUNDRY - E FRIGIDAIRE FFLG3911QW1 I had office call customer to verify gate code and they got office was instructed that they had another company out the day before and they didn't need any service
REFRIGERATOR FRIGIDAIRE FFSS2615TE0 Ice maker has stooped working need to replace ; ordrng 1 241798231 (Ice maker)
REFRIGERATOR FRIGIDAIRE LGHK2336TF7 Replace ice maker solenoid test at working normal
REFRIGERATOR FRIGIDAIRE FGHF2366PF Parts installed working good
HOME LAUNDRY - E FRIGIDAIRE FFLE3900UW1 Installed parts
REFRIGERATOR FRIGIDAIRE FFSC2323TS Defective compressor need order parts 2 hours window sealed sistem; ordrng 1 12345 (Compressor) and 1 12345 (Dryer filter)
REFRIGERATOR FRIGIDAIRE FGSS2335TF6 No answer at the door office called no answer either
DISHWASHER FRIGIDAIRE FFCD2413US Install the part tested ok
DISHWASHER FRIGIDAIRE FFCD2413US1A Additional parts need it; ordrng 1 WCI-5304517203 (Lower spray arm) and 1 undefined (Spray assembly) and 1 WCI-5304516818 (Latch)
RANGE - GAS FRIGIDAIRE FCRG305LAFA Replace part check and tested ok
REFRIGERATOR FRIGIDAIRE FGHB2868TF The office sent me instructions in a message that the client would show me the proof of purchase and he did not have it.
ELECTRIC RANGE FRIGIDAIRE FPEC3077RFB Install glass top all ok; ordrng 1 318531500 (Burner switch)
REFRIGERATOR FRIGIDAIRE LFHB2751TF8 Wayne.email@example.comFile# 83925217Dispenser is still leaking after multiple attempts.Emailed photos for review
DISHWASHER FRIGIDAIRE FFCD2413UB Found multiple problems need order parts ; ordrng 1 154773201 (Switch) and 1 5304519906 (Motor)
REFFRIGERATOR FRIGIDAIRE FGHB2866PF3 Parts installed working good
ELECTRIC RANGE FRIGIDAIRE FFEF3012UB Found multiple problems need order parts ; ordrng 2 5304516159 (Element)s and 2 5304516160 (Element)s and 1 5304516152 (Harness)
REFRIGERATOR FRIGIDAIRE FFSS2625TS3 Replace parts check and tested okay
REFRIGERATOR FRIGIDAIRE FFTR1814TWG Found loose wire repair check and tested ok
REFRIGERATOR FRIGIDAIRE LFSS2312TP Auger not working; ordrng 1 WCI-241860803 (Container)
ELECTRIC RANGE FRIGIDAIRE FFEF3016VSA Install infinite switches and replace large left burner best unit working good
ELECTRIC RANGE FRIGIDAIRE FGEF3059TFH "Loose wire in power connection, corrected the problem."
HOME LAUNDRY - E ELECTROLUX EFLS210TIW need control washer not respondPower ok; ordrng 1 136007549 (User interface) and 1 97391453500200 (Control)
REFRIGERATOR FRIGIDAIRE FFSS2625TS Replace parts test and check ok.
DISHWASHER FRIGIDAIRE FFCD2418US1A Replace water valve tested unit working normal
REFRIGERATOR FRIGIDAIRE LGHB2867PFHAAFTER "I had a conversation with electrolux about this unit , they want us to reschedule this customer to diagnose again because problem with ice maker is a repeated issue and they want me to follow up on a very thorough diagnostic. ; saved tckt"
DISHWASHER FRIGIDAIRE FFID2426TS2A Installed new parts to dishwasher and tested. Unit is working properly now
REFRIGERATOR FRIGIDAIRE LGHB2867PFHAAFTER Ice maker is bad but warranty is sending part overnight to the customer's house; saved tckt
ELECTRIC RANGE FRIGIDAIRE FFEF3003UWB Install infinite switch test unit working good
HOME LAUNDRY - E ELECTROLUX EFMG517SIW0 Ordered parts needed unit is stacked; ordrng 1 137539200 (Thermo limit) and 1 137116700 (High limit) and 1 137524000 (Ignitor) and 1 134711300 (Thermistor) and 1 134711401 (Limiter)
REFRIGERATOR FRIGIDAIRE FFFU20F2VW Found defective sealer kit need order part; ordrng 1 5303918878 (Freezer kit)
HOME LAUNDRY - E ELECTROLUX EFLS627UTT1 Remove debris from hot water valve that was on the hose blocking the water pressure tested unit working normal
REFRIGERATOR FRIGIDAIRE FFTR1814TBB Defrost fan and evaporator; ordrng 1 WCI-242077702 (Evaporator fan) and 1 WCI-5303918634 (Bi metal)
DISHWASHER FRIGIDAIRE LFID2426TFA Instruct customer how to operate dishwasher
REFRIGERATOR FRIGIDAIRE FFSS2625TS3 Upon inspection Electronic control board mo respond no turn on; ordrng 1 242053503 (Electronic control)
REFRIGERATOR FRIGIDAIRE FGSC2335TFB Filter head clogged and filter bad ; ordrng 1 807931801 (Filter head) and 1 242220119 (Tube)
DISHWASHER FRIGIDAIRE FFCD2413UB2A Installed new wash pump and tested. Unit is working properly now
REFRIGERATOR FRIGIDAIRE FFTR1821TW8 Found bad gasket needs to oder part ; ordrng 1 242193206 (Gasket)
REFRIGERATOR FRIGIDAIRE FFFU20F2VW Drain kit needs to be replace Customer needs to unplug unit 24hrs before I come to work on it ; ordrng 1 5303918878 (Drain kit)
REFRIGERATOR FRIGIDAIRE LGHC2342LF3 8nstall parts test all ok
REFRIGERATOR FRIGIDAIRE FFBC46L2QS Replace parts test and check ok.
ELECTRIC RANGE FRIGIDAIRE GCRE3060AD Install the part tested ok
REFRIGERATOR FRIGIDAIRE FFFU20F2VW0 Door gasket at top right is deformed allowing air to sneak in and form ice.; ordrng 1 5304523811 (Gasket)
REFRIGERATOR FRIGIDAIRE FFSS2615TS5 Upon inspection found dispenser water line broken; ordrng 1 218976438 (Water line) and 4 241806601 (Connector)s
HOME LAUNDRY - E FRIGIDAIRE FFTW4120SW During install noticed Balance ring and impact switch are brokenClutch jerks violently when stopping ; ordrng 1 5304511329 (Suspension rod) and 1 5304511350 (Balance ring) and 1 5304511344 (Impact switch)
REFRIGERATOR FRIGIDAIRE LFFU17F5HWN Replace check and tested okay
REFRIGERATOR FRIGIDAIRE FFTR1814TW Install parts all ok
HOME LAUNDRY - E ELECTROLUX EFLS627UTT0 "Problems with water leaks front the door.Clean door ,corrected the problem."
ELECTRIC RANGE FRIGIDAIRE FFEF3016TSC Replace parts check and tested okay
REFRIGERATOR FRIGIDAIRE FFTR2021TW4 "Upon inspection found issue with devrost heater , was open; ordrng 1 242044021 (Defrost heater)"
REFRIGERATOR FRIGIDAIRE FFFH20F2QWF You didn't had seal system issue again order parts make sure they're shipped to David thank you. Called Electrolux file#83920826; ordrng 1 5303305677 (Dryer filter) and 1 297438456 (Compressor)
DISHWASHER FRIGIDAIRE FBD2400KB No one is home called office they call twice could not get a hold of customer tag the door
REFRIGERATOR FRIGIDAIRE FFSS2615TE Install the part tested ok
REFRIGERATOR FRIGIDAIRE FGSS2635TF6 Installed parts and tested
REFRIGERATOR FRIGIDAIRE LFSS2612TE Sealed sistem 2 hours window/ defective compressor need some parts; ordrng 1 5303305677 (Drier filter) and 1 241650212 (Compressor)
ELECTRIC RANGE FRIGIDAIRE FCRC3012AW Found broken handle need order parts; ordrng 2 316433300 (Screw)s and 1 5304507385 (Handle)
ELECTRIC RANGE FRIGIDAIRE FGIH3047VFA Replace part check and tested okay
ELECTRIC RANGE FRIGIDAIRE FCRE3052ASA Replace parts test and check ok.
REFRIGERATOR FRIGIDAIRE FG4H2272UF Installed parts and tested
ELECTRIC RANGE FRIGIDAIRE FFEF3054TS Upon inspection found cooktop crack by heating See picNeed cooktop to complete this job; ordrng 1 5304513244 (Cooktop)
HOME LAUNDRY - E FRIGIDAIRE FFTW4120SW1 Installed new user interface job complete
MICROWAVE OVEN FRIGIDAIRE FFMV1645TB See pictures. Latch hook and switches needs replaced. Door is also broken in many different spots and handle is torn off. ; ordrng 1 5304509591 (Door assembly) and 1 5304509457 (Latch hook) and 2 5304509460 (Switch)s and 1 5304509459 (Switch)
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Upon inspection found refrigerator empty of freonInstall valve Charge with freon 134a 4.3 ozTest okExplain customer wait 24 hrs if he detect no cooling call again
ELECTRIC RANGE FRIGIDAIRE FFEF3054TSJ Temp is 25 degrees off ; ordrng 1 5304508925 (Board) and 1 316419145 (Overlay) and 1 316490000 (Temp probe)
REFRIGERATOR FRIGIDAIRE FFSS2615TE0 Found dispenser door not working properly needs to order parts ; ordrng 1 240563638 (Module) and 1 241860803 (Ice container assy)
MICROWAVE OVEN FRIGIDAIRE FFMV1645TS "The door is not align properly, since this model doesn't have hinges i call electrolux tech support they ask me if microwave was working ok , i told them yes it is, when i manage to aligned the door it will stop working but when i leave the door the way it was ( not aligned) it will function fine. Electrolux tech told me that is a cosmetic issue and it wasn't cover by them, i was instructed by Carlos to call the customer and to let him know there is nothing we can do, to call warranty."
REFRIGERATOR FRIGIDAIRE LFTR1821TF5 Replace parts check and tested ok
HOME LAUNDRY - E ELECTROLUX EFMG627UIW Fix vent issue no futher problem was found working good
REFRIGERATOR FRIGIDAIRE FFTR1835VW "Called customer, found out part came to office. Called Tid and parts I ordered should have come in white. Tid verified I ordered correct parts; ordrng 1 5304519757 (White beari g) and 1 5304519776 (Hinge assy) and 1 5304519775 (Hi ge rt)"
REFRIGERATOR FRIGIDAIRE FFSS2315TE Compresor is not working at all. Need to send a seal tech for rrepair; saved tckt
REFRIGERATOR ELECTROLUX EW23CS85KS2 File#83915366Unit have a big rust spot on the back panel outside call Electrolux and they put the unit under review gave me a file number
DISHWASHER FRIGIDAIRE FFCD2413US "Problem still persist after installing part i called tech support they instructed me to run a test mode which i did They told me nothing is wrong with the unit, that the delay between cycle is normal. I explain to the customerShe mentioned that if problem persist she will call again for service, tech support documented everything and gave me a file # 83920055File # 83920055"
REFRIGERATOR FRIGIDAIRE FFTR2021TS Defrost fan is bad; ordrng 1 WCI-5304521244 (Motor) and 1 WCI-242219302 (Blade)
REFRIGERATOR FRIGIDAIRE FFFU13F2VW Check unit over temperature is proper everything working normal at this time
ELECTRIC RANGE FRIGIDAIRE FFIC3626TBB Center burner is only partial powerNoisy operation the longer its on; ordrng 1 561940444 (Interface) and 1 357266088 (2 zone board) and 1 5304514341 (Center induction element)
DISHWASHER FRIGIDAIRE FGIP2468UF0A Found seal for garbage disposal in advise costumer to pull it out for dishwasher work properly check all function tested okay
REFRIGERATOR FRIGIDAIRE FFSS2615TS Installed compressor starter from truck stock; ordrng 1 297259510 (Starter)
DISHWASHER FRIGIDAIRE FFCD2413UW2A Replaced latch Unit working good
HOME LAUNDRY - E FRIGIDAIRE FFTW4120SW Unit only gets water sometimes; ordrng 1 5304511367 (Board) and 1 5304511334 (Valve)
REFRIGERATOR FRIGIDAIRE FFHT1835VS Ice maker broken; ordrng 2 5304520536 (Ice maker)s
DISHWASHER FRIGIDAIRE FFCD2413US2A Valve and control need to complete this jobDiswasher no respond any command ; ordrng 1 5304521609 (Control) and 1 5304517207 (Control panel) and 1 807047901 (Valve)
DISHWASHER FRIGIDAIRE FFID2426TS3A Installed new spray arm job complete
REFRIGERATOR FRIGIDAIRE FFSS2615TE4 Installed parts. When I removed kick plate noticed that the frame of the refrigerator is bent up a little not allowing the kick plate to be fully installed. Called TID to report. Russ explained to me that that is considered physical damage and it's past the 30 days of purchase.
REFRIGERATOR FRIGIDAIRE FFSS2615TE0 Upon inspection found damper issue; ordrng 1 242303001 (Damper) and 1 242278801 (Sensor)