Eddy - Miami Beach, FL
We waited a week for a part that they did not need. And the technician showed up by himself, knowing he needed to move a stackable washer & dryer that he could not do by himself. So the whole experience was very unprofessional.
Complete Excellence and customer satisfaction
Hector - Miami, FL
Great customer service, the tech was on time, and I was updated frequently about the status of my order, and the tech was very professional, and did a very good job
JAVEN IS THE BEST
Arthur - Boca Raton, FL
HE WAS A PRO AND HE SEEMED VERY PLEASANT AND KNOWLEDGABLE
Maureen - Boynton Beach, FL
Service was once man got here. It took too long to get him here to fix machine. Once he got here he did a good job
Helene - Boca Raton, FL
Leslie - West Palm Beach, FL
Polite, efficient accomodating
Mathew - Loxahatchee, FL
Krista - Jensen Beach, FL
Darius (I think was his name) was our technician and was punctual, thorough, kind and extremely understanding of our need to get our refrigerator working quickly due to our daughters insulin needing to be stored there. I would recommend him and the company to others without a doubt! It is nice to find someone that is hardworking, has a good personality and respects our time by showing up on time and working hard to fix in the issue in a timely manner!
Andrew - Delray Beach, FL
I think I already did your service man was timely, courteous, professional and went over and explained to me the problem
Louis - Port St. Lucie, FL
I’m glad you sent out this survey. I was going to call to express my stress free experience with your service technician. He explained in detail what he was repairing and made me comfortable with all he did. He also wore a mask the whole time he was here.... Would definitely recommend to my neighbors.....Thank you....
Janet - Bay Harbor Islands, FL
Michael is clearly an exceptional asset to R&R. He is professional & competent. It has become increasing difficult to find a service person in South Florida with his attributes.
Robert - Hollywood, FL
Helen - Coral Gables, FL
Pedro was very professional, arrived on time and installed our new washing machine lid promptly,
Susan - Weston, FL
Jose showed up on time and fixed the problem promptly. He was professional and knowledgeable. Thank you!
Lizette - Miami, FL
Patricia - Boca Raton, FL
Good Customer service. Good with conversation, Happy and he showed a commitment to his company.
Michael - Fort Pierce, FL
Service by Darius was excellent.
Zina - Boynton Beach, FL
Brian - Miami, FL
Greg - Vero Beach, FL
6 trips and not fixed so not real happy with that. Darius was great. Very friendly and courteous. But machine is bad.
James - Homestead, FL
Technician courteous and diligent in performance of his service
Samuel - Lauderhill, FL
Exelente person and technical, appreciate his collaboration. Thank you.
Ariel - Miami, FL
Very professional. Friendly. Respectful.
Call Backs are expensive
Susan - St. Cloud, FL
Disappointed in service do to ice maker put in that was broken but was not told by tech. When I informed him I had a massive block of solid ice on back wall in freezer the tech came in and said he fixed leak. I complained that there was more ice on back wall, tech decided to order another ice maker. Arrived at house and opened that one which was also broken and he left without telling us anything. Called the office and the girl on the phone was talking so much she would not let me speak at all. After the conversation of her yelling at me and talking to me like I was stupid she hung up on me. I am a State Certified Class A A/C license holder, have been in the Refrigeration Business for 45 years, 26 years in S. Florida and If my office personnel ever spoke to my customers like that she would have been fired on the spot. I asked the tech if he was going to break out the Ice in the freezer but he left all the ice for me to clean out. I told him the evaporator was most likely iced up as well. Make a long story short I cleaned the ice out myself then removed the panel for the evaporator and used a blow drier to completely defrost the coil. I am sure the tech meant well however we were stuck. All OK for now, hope we never have to deal with these folks again, rude just very rude office girl.
Gladys - Hollywood, FL
Jesus was very courteous and took his time to repair my refrigerator. He understood my concerns about my Frigidaire refrigerator and gave me a customer service number to voice my concerns. I recommend him.
Alberto - Miami, FL
Solution was found
Job well done
Steve - Lutz, FL
David was prompt, explained the problem, ordered the part and returned to fix the dishwasher
Prompt, polite and professional.
Barbara - Lakeland, FL
Kristie - St. Petersburg, FL
Great service and professional
Great Customer Service
Robert - Lake Wales, FL
Antonio did a great job on our warranty work on our Range. Everything seems to be working fine once again.
On time and Professional. Great service!
Dolores - Tampa, FL
Raul - Apopka, FL
Great service, all is good
Very pleased and grateful
Mildred - Pembroke Pines, FL
Hello! I want to inform you that I am very pleased and thankful for the services provided by Mr. Solis yesterday afternoon. He conducted himself very professionally and explained me the diagnosis of the fridge. He was friendly and very respectful.
Karyn - Jupiter, FL
Appliance repairs are never fun, but it is good to know that we can count on R&R and Will !
Charles - Miramar, FL
He was knowledgeable about my appliance
Carole - Boca Raton, FL
On time and professional
"Wpb - West Palm Beach, FL
Douglas - Highland Beach, FL
H - Palm Beach Gardens, FL
Roberta - Sunrise, FL
Very satisfied, service Rep Was top drawer in every category: Timeline, knowledge, skill, curtesy, cleanliness and follow up.
Alberto - Miami, FL
Todd - Miami Beach, FL
Thomas - Hallandale Beach, FL
Gloria - Boca Raton, FL
Gabriel - Miami, FL
He is an amazing technician. The problem is the refrigerator has many issues and even though he tries his best to fix them the issue still remains.
Craig - Wellington, FL
Richards - Greenacres, FL
service well done
Johnny - Lake Worth, FL
Sally - Miami, FL
Professional and efficient.
Susan - Weston, FL
He was personable and helpful as he was allowed to be as a Frigidaire representative. He was knowledgeable.
Marilyn - Port St. Lucie, FL
Good experience with him however unhappy with Frigidaire.
Vincent - Delray Beach, FL
This was our annual Sears appliance service. Javen was punctual, polite, professional and competent. He explained things and answered questions. Hope we get him next year.
Judith - Delray Beach, FL
Excellent service, professional, personable and fix our problem!
Loa - Hallandale Beach, FL
Paul - Port St. Lucie, FL
very nice and knowledgeable
Microwave questions answered
Edward - Boynton Beach, FL
ill did a good job answering my questions on the microwave oven.
Lianet - Port St. Lucie, FL
The best 👌👌👌
Adriana - Princeton, FL
Kimberly - Homestead, FL
Orlando - Miami Beach, FL
Knowledgeable, friendly and efficient.
Yolanda - Bartow, FL
He was fast,professional and polite. Neatly dressed. You have a good employee
Karen - Pompano Beach, FL
Great awesome super guy
Dale - Port St. Lucie, FL
He was very mannerd and noliable
Very pleasent gentleman
Greg - Hobe Sound, FL
Job seemed to go well
Nilsa - Davenport, FL
"Family Campus - West Palm Beach, FL
The tech just took pics and said someone would contact me. At this time, Fri 9/18/2020. 9:20am, no has contacted us.
Igor - Winter Garden, FL
Jarrett - Lakeland, FL
Professional and Expert
Lawrence - Delray Beach, FL
Javen Rodriguez is very professional and experienced. He quickly analyzed the issue with our refrigeraror and resolved it. Having the repair performed smoothly made a positive impact on quality of life in our home.
A wonderful experience
Eileen - Boynton Beach, FL
Javen was very knowledgeable, very polite. All service people should be as competent as Javen.
Great great job will use u again
Linda - Fort Lauderdale, FL
Horrible experience with Total Home Protection. You guys could not find a contractor for me, then NEVER answer the calls or emails, rude, etc. I would
Jennilee - Tampa, FL
Daniel - Oakland Park, FL
Great service, Jesus is knowledgeable and professional .
Ersley - Haines City, FL
Upright freezer light switch iced
Alexander James - Pembroke Pines, FL
Jesus, the Tech, realized it right away and was out of here in 5 minutes. Cost was warranted.
Hector - Miami, FL
Pésima compañía . Se demoraron dos meses para arreglar mi refrigerador. Poco profesionales las muchachas que atienden y dan información. Muy poco profesionalismo. Encargaron piezas equivocadas. Definitivamente me hicieron pasar un calvario. El día que quedaron en venir después de dos meses de espera me dejaron esperando y ni siquiera fueron capaces de llamar para dejarme saber. Definitivamente no la recomiendo y Sears debería quitar el contrato con ellos.
George - Doral, FL
Michael - Clearwater, FL
The technician, David, did a fantastic job. He was thorough, and expressed everything well, and nice about it!
Andzirat - Miami, FL
Very great service
The service was great
Patricia - Lake Wales, FL
Was very friendly and knew what he was doing
Brenda - Lakeland, FL
the price was in my warranty so I paid nothing
Karen - Riverview, FL
Very professional and did a great job
Deana - Palm Beach, FL
Eduardo - Miami, FL
Very nice and polite.
Kelle - Vero Beach, FL
He was very nice and knowledgeable ... excellent
immediately knew the problem and ordered the necessary part for repair.
Joanne - Tampa, FL
Carlos is a asset to your company. He's friendly, efficient and solved the problem with my washing machine. This repair was covered under my Sears maintenance agreement.
Dennis - Tampa, FL
Carlos was friendly, professional and I highly recommend his services
Randy - Lake Wales, FL
Very pleased with professional demeanor of service person.
Efficient Service, Polite and Fast!
Therese - St. Petersburg, FL
Carlos was great. I got the service via a warranty on my appliance and he knew just what to do. My stove works great now! And all it cost me was a tip!
Dave is the best serviceman.
Billie - Palm Harbor, FL
I would recommend him to everyone. He is so knowledgable and knew the problem my fridge was having. Thank you, RR for having Dave for having Dave come to help me!!!
Florestine - Clearwater, FL
Thanks Carolos nice job
Richard - Lakeland, FL
Carolyn - Sunrise, FL
Jesus was the service rep who resolved my issue. He was on time, professional and did an amazing job. Overall I highly recommend RR for its superior service!
Margie - Dunedin, FL
It was great..
Mark - Tampa, FL
Very professional highly skilled and did a great job fixing our washer.
Smart, experienced technician
Jason - Madeira Beach, FL
Ozzie - Hialeah, FL
Great Service, Personable
Doris - Tampa, FL
Nixsa - Lakeland, FL
Excellent tech. Great service and very respectful person. Also great knowledge, found issue in 3 minutes
LG Fridge & Range Repair
Michael - Tampa, FL
David handled both repairs efficiently & effectively with the utmost professionalism.
Bill - Davenport, FL
Martin - Tampa, FL
First time I was told by a repairman that I was wrong. I have 3 different thermometers showing 41 degree and he said his read 38-39 degrees and they were all wrong.
Mark - Tampa, FL
Very good service.
Michael provide great service! Very knowledgeable
Brian - Miami, FL
On time. Excellent service. Found the problem almost immediately.
Wellington - Palm Beach Gardens, FL
RR appliances Service
Bonnie - Auburndale, FL
Excellent service, appointment window could be narrowed down to two hour timeframe.
Robin - Dover, FL
Linda - Lakeland, FL
Frank good RR office poor
Quick service and on time.
Jesse - Brandon, FL
Susan - Tampa, FL
Bill - St. Petersburg, FL
Haydi - Wimauma, FL
Honestly I rather not waste my time to explain how unprofessional they are.
Margaretta - Orlando, FL
YOUR SERVICE SUCKS I WOULD NOT REFER YOU TO ANYONE
Peter - Tampa, FL
WATED 6 WKS TO FIX A FRIG YOUR RECEPTION WOMAN WAS VERY RUDE I WOUD NOT RECOMMEND YOU TO MY WOREST ENEMIES YOU COME TO WORK WITHOUT PROPER TOOLS HAD TO WATE ONE MORE WK. TILL YOU FOUND WRIGHT TOOL [RIDICULOUS]
Response from RR Appliance Services:
Mr. Escobar, I want to personally apologize for delay in service during these time we have had technicians said they weren't feeling well and we required them to be checked for COVID before they return this has made our service staff short handed and we are doing the best we could do. On the delay on the tool unless you work for the manufacturer directly "LG" we were not aware to change a compressor the technician need to reprogram the main board to get it to work which required us to obtain one. In reading the ticket I hope that the refrigerator is repaired and currently in working order. We understand your frustration but attempt to accommodate everyone during these times.
Yomary - Poinciana, FL
Karen - Tampa, FL
Technician was courteous & professional. He listened & cared about fixing the situation with my dryer.
Winnie - Bartow, FL
On time and answered questions
Kathy - Auburndale, FL
Thank you for the wonderful service
Michael - Clearwater, FL
The service technician who came out to my house did an excellent job...He was quick, he was thorough, and he was kind.
Birdalice - Riverview, FL
He was awesome very professional
Joan - Tampa, FL
I was very pleased with the service I received. Very knowledgeable technician. Thank you Joseph for being the best.
Joseph - Tarpon Springs, FL
Arthur - Brandon, FL
Your repairman was top notch
Luciano - Winter Garden, FL
They kept us posted about the parts ordered and were always on time.
Never received paperwork via e mail as promised
Lou - Poinciana, FL
He was on time, had masks on, checked out washer and dryer (yearly maintence) I signed that he was here and did work. He told me I would get a receipt via e mail, which as of today I have not received.
First Class service.
Shaun - Kissimmee, FL
Pat - Valrico, FL
Service tech was knowledgeable and explained issue well.
Nancy - Tampa, FL
Mike - Palmetto, FL
James - Kissimmee, FL
Knew the problem ordered part fixed.
Great Service technician
Gail - Lakeland, FL
Great Technician! My problem is with the time it took to finally get the icemaker replaced due to rescheduling, injury and no one else available to take his place in my area.
Great Professional Service by Freddie on our Samsung frig and Maytag dryer
Alan - Tampa, FL
Freddie was prompt and both professional and knowledgeable
Melissa - Valrico, FL
RR was thorough, on time, and very professional. I greatly appreciated their expertise and the time they took to explain what was wrong with my washing machine.
John - St. Petersburg, FL
Carlos was prompt and courteous. He solved our problem quickly
Antonia - Winter Haven, FL
Appointment had to be rescheduled few times due to a technician being out. Consider employing more technicians
Excellent service as usual
Cris - Fort Lauderdale, FL
Marie - Goulds, FL
Excellent service, very knowledgeable technician
Joan - Tampa, FL
Top Rated Service
Peggy - Valrico, FL
My technician is an absolute intuitive person. He was very professional, answered any questions that I had.
"Owner - St. Petersburg, FL
Very friendly, knowledgeable and helpful
Marisol - Weston, FL
Very knowledgeable employee who works fast and efficient. Cleaned up work area and was extremely professional.
Bridgewater - Oakland Park, FL
Profesional and good customer service
Shantel - Homestead, FL
Alex - Boca Raton, FL
Robin - Loxahatchee, FL
Janet - Coral Gables, FL
Wylie Did a great job!
Service call to install new ice maker
Josef - Wellington, FL
When tech came to the door he was not wearing a Mask .i indicated that I wished him to wear it . Once in my home he failed to keep the mask on . This is not acceptable given the current climate . I am nearly 70 and I follow the rules regarding corona virus . I know it’s uncomfortable but it’s needed for all concerned . I have 2 newly born grand children .Mr Freeman
Jeff - North Miami Beach, FL
Very nice person michael is dog lover.
Lois - Coral Springs, FL
Pedro was very informative and knowledgeable
Rene - Princeton, FL
Quick and easy
Fast High Quality Work
Gary - Coral Springs, FL
Very Knowledgeable Tech
Gary - Jensen Beach, FL
Darius is one of the best service techs we have run across. He is also congenial and polite. He is truly a credit to R &R. Gary P
Giselle - Miami, FL
Pushpinder - Tampa, FL
Very professional And courteous
Great and friendly service
Paul - West Palm Beach, FL
Electra - Miami, FL
Excellent service and the best technician
Joanne - Winter Park, FL
Friendly and knowledgeable on both visits but on the second visit to install the replacement parts, he was in a hurry. I could hear him throwing tools around and sliding things on my tile floor. I know he ran into difficulty because he had to pull out the dishwasher to fix the machine, I gave him cardboard so that he wouldn’t scratch the floor when doing that. I wish he had used the other piece of cardboard for his tools. I checked for scratches with him before he left and everything looked okay, but after he left, I did see some scratches on a tile. I can live with that, but I tell you this so that you can consider having your techs carry moving blankets, heavy cardboard or something to protect customer’s flooring, countertops, or whatever is beings used for them to get the job done.
Left without testing
Michael - Oldsmar, FL
He replaced parts, said it was fixed but did not test dishwasher. We have the same problem!!!
Margaret - Tampa, FL
Mosley - Port St. Lucie, FL
Joe - Jensen Beach, FL
Other than the company changing service times without calling me ..the service from Darius was very good
Evelio - Miami, FL
Good serviceman , very knowledgeable!
👍 Diligent porofessional knowledgeable 👍
Shel - Hallandale Beach, FL
Peter - West Palm Beach, FL
Service Technician - 5 Stars/Not The schedulers
John - Vero Beach, FL
Darius Arthur is professional and knows his stuff. My issues are not with him. He's great, personable and knows his stuff. The personnel who coordinate appointments are not accommodating. There is a disconnect between Electrolux and RR. I prefer morning appointments. Electrolux schedules a morning appt & RR changes it to afternoons saying they don't offer morning appointments. That's poor service. I asked repeatedly to have service as early as possible in the afternoon. It was around 5 PM when service arrived. The window of 12:30 to 5:30 is way too long. It s/b 2 hours like most other services. To require people to be home virtually all day is not accommodating, especially for those who work and jobs are hard to find and keep nowadays. I hope improvements and a more customer-centered experience can be developed.
Will - Weston, FL
Too early to tell; I have to test the dryer.
Great service and experience.
Diego - Hollywood, FL
The technician was very professional and explained how we could improve and maintain the fridge working at pick condition.
Karen - Tampa, FL
Carlos, the technician, was kind, courteous & professional & went above-and-beyond to explain the problem & answer questions. A+ Only issue I had was with the dispatcher who called the day before to reschedule for the following week due to an over scheduling issue. Thank goodness I got an automated call before Carlos arrived. Would have been frustrating if I had missed him due to poor communication.
Bruce - Winter Garden, FL
Quick and easy with the right parts.
Working through an intermittent failure issue
Larry - Wellington, FL
Microwave intermittently blowing internal fuse, parts systematically are Being replaced. Hopefully this last replacement will fix the issue. Very pleased with the service given The nature of the intermittent failures.
Ann - Davie, FL
Julian was on time, complete with mask (or he would'nt be allowed in!). Completed repair in a timely and very efficient manner. If I need to call again for any reason I will be requesting him.
Great service from Michael
Christopher - Miami, FL
Micheal was on time, knew the product and service, was very helpful. He does great work.
Joe - Westchase, FL
David was professional, quick and upfront. Very pleased!
Joel - Lakeland, FL
Steven - Orlando, FL
thorough, knowledgeable and courteous repair service
Carlos was great!
Patrick - St. Petersburg, FL
Hollis - Vero Beach, FL
David - Polk City, FL
Frank got the job done in no time
Sharon - Delray Beach, FL
The guy who came to fix my dishwasher wore a mask from his van into my house and was so nice and knowledgeable . I would recommend R&R appliance
Dev - Lakeland, FL
Quick & Professional Service
Linda - Tampa, FL
My manufacturer chose R&R appliance for my repair. They were punctual and professional. A part had to be ordered and as soon as the part arrived they began notifying me so that I could reschedule the next appointment which happened without delay. Carlos, the servicemen, worked quickly and neatly. He did a perfect job. I would be glad to use this company again and to recommend them.
Profesional and courteous
Armando - Orlando, FL
Great Customer Service
Allene - Kissimmee, FL
Mikael - Ocoee, FL
The only delay was waiting for the part to come in, quick to respond and get the appointments scheduled, diagnosed and repaired.
Sharon - Stuart, FL
Lance - Palm Beach Gardens, FL
Knowledgeable and communicative as to price blem and fix.
Repair did not resolve problem for repair
Paddler4x - Pembroke Pines, FL
We have a Samsung glass top stove, one burner after being on for a while gets extreamly hot without temp know being past medium. Tech stated it was a switch, part was ordered and replaced in about a week under our extended applliance contract with Lowe's, Tech after replacing part left without verifying problem was solved, it was not. Made a pot of chilli under medium heat, turned temp knob down to low to simmer for a while, chili instead turned into a fast rolling boi on LOW, problem was not fixed. Moved pot to a different burner on low for about 30 minutes, simmer worked fine. Called Lowe's and they setup an appt with a different company to return for repair, noting in their records R&R appliance did not fix problem and nor did they ever followup wiht me to check if all was okay since the repair. That's not good customer service. There was no price for repair out of pocket since it was covered under extended warranty, which is why I gave a neutral rating fo 3 of 5,
Mark - Port St. Lucie, FL
I talked to Darius about this maintenance call being the 2nd ice maker your company has installed not counting the 2 or 3 ice makers Jetson installed. It appears we should qualify for lemon law on the next service call.
Rita - Hollywood, FL
Great Service. Marvin was very professional and handle the problem quickly.
Gil - Miami, FL
Great service very profesional .
Courtney - Miami, FL
Abigail - Hollywood, FL
He was very professional.
Paula - Lakewood Ranch, FL
Required several visits. Still have a defective cycle indicator lights. When I notified them, I was referred back to the warranty company
Brian - Winter Haven, FL
Professional & courteous
Great, courteous, & quick service
Donald - Kissimmee, FL
Susan - Riverview, FL
Representative was professional, on time, knowledgeable and easy to deal with
Jospeh Nichols Service Technician
Patrick - Valrico, FL
Mr. Nichols was very professional and courteous. He diagnosed the problem, ordered the replacement part(s). He scheduled appointment and installed The part. The refrigerator now works like it should. There were black oily-like smudges & residue on the kitchen counters and cabinets. Thank you, PMMc
Jo - St. Petersburg, FL
Carlos was punctual,professional,& efficient. Thank you
Gordon - Largo, FL
It was fine. No problem
Dennis - Tarpon Springs, FL
WASHER SAMSUNG WA45M7050AW/A4 Per customer unit does not spin. I ran test and a spin cycle and it checks ok. Will replace board just in case.; ordrng 1 DC92-01623G (BOARD) and 1 DC97-19576U (UI)
DRYER ELECTROLUX FFLE3911QW0 Needs addition part. Works intermittently; ordrng 1 134813600 (Door switch)
REFRIGERATOR ELECTROLUX FGHT1846QF0 Gasket needed; ordrng 1 242193209 (Gasket)
WASHER ELECTOROLUX n/a "E21 error code. Reset, advised customer that they have to do a deep cleaning of the machine, if problem reoccurs. Order drain pump. 5304514775 total price for repair 296-90"
HOME LAUNDRY - E ELECTROLUX EIFLS60JIW1 "undefined; (created new UIS, deleted prior attachment to UisID 23376), ordrng 1 134762010 (Pressure switch) and 1 137311900 (Drain pump)"
FREEZER MIDEA MRC09M4AWW "Found compressor running and not cooling needs new compressor ; (created new UIS, deleted prior attachment to UisID 62531), ordrng 1 Compressor (undefined) and 1 Filterdrier (undefined) and 1 Froen600a (undefined)"
HOME LAUNDRY - E ELECTROLUX EFME627UTT "Reschedule call, TID wants me to verify on site that board is inoperable.; saved tckt"
DRYER FRIGIDAIRE FASE7073NA0 Interface not coming on ordered ; ordrng 1 137260660 (Interface user) and 1 809160802 (Control board)
HOME LAUNDRY - E ELECTROLUX EFME627UTT Please put to get back on the route to contact tid; saved tckt
REFRIGERATOR FRIGIDAIRE FFSS2625TS3 "Sealed system!! Needs parts listed. Also unit needs to be leveled for proper door alignment upon return for service. Order compr filt drier, evap fan ; ordrng 1 808602601 (Fan motor) and 1 241650212 (Compressor) and 1 242047604 (Filter drier)"
REFRIGERATOR FRIGIDAIRE FFTR2021TS5 Wrong part was order reorder part; ordrng 1 5303918634 (Bi metal thermostat)
REFRIGERATOR FRIGIDAIRE FFSS2625TS2 "Found power to motor not workking ; (created new UIS, deleted prior attachment to UisID 62538), ordrng 1 808602601 (Fan motor) and 1 5304498023 (Board panel)"
DRYER - ELECTRIC SAMSUNG DVE60M9900V/A3 "Unit is heating up found no problem with dryer customer needs a exhaust cleaning ; (created new UIS, deleted prior attachment to UisID 62400)"
REFRIGERATOR KENMORE 79575043610 Job complete
HOME LAUNDRY - E ELECTROLUX EFLS627UIW Detergent apartment is leaking water causing it to leak water.; ordrng 1 5304514792 (Dispenser Drawer) and 1 5304515237 (Washer Dispenser Drawer Handle )
REFRIDGERATOR WHIRLPOOL n/a "Refrigerator was turning off and on according to the customer checked out Power from Wall to control board,no problem compressor and components are all working looks like a power failure job complete. Collected with card."
DRYER MAYTAG MEDC215EW1 Belt came loose took off $25 to save sale email receipt email@example.com
REFRIGERATOR FRIGIDAIRE LGHB2869TF8 "Unit need's new ice maker and water valve ; (created new UIS, deleted prior attachment to UisID 62534), ordrng 1 242253002 (Water valve) and 1 243297609 (Ic3 maker)"
REFRGERATOR WHIRLPOOL HSH25GFBB Install gasket.
REFRGERATOR SAMSUNG RF267AERS/XAA Installed parts listed. Unit tested good. JC.Collected remaining balance please send invoive toEmail Jhdominguez15@gmail.com
REFRIGERATOR FRIGIDAIRE FFU14F5HW Freezer gasket not sealing properly; ordrng 1 5304507201 (Gasket)
REFRIGERATOR SAMSUNG RF24FSEDBSR "Parts changed, jc"
REFRIGERATOR FRIGIDAIRE FFFU20F2VW Parts installed
HOME LAUNDRY - E ELECTROLUX EFLS627UTT0 Found unit with a damaged soap dispenser apt-406; ordrng 2 5304514792 ( dispenser drawer)s
REFRIGERATOR FRIGIDAIRE LFTR1821TFA "Found bad starter device ; (created new UIS, deleted prior attachment to UisID 62506), used 1 297259523 (Starter) from stock"
REFRIGERATOR FRIGIDAIRE DGUS2645LF6A "Parts needed to fix correctly ; ordrng 1 240599301 (Rails slider) and 1 240350903 (Sliders crisper) and 1 241969501 (Rails cripes) and 1 240351061 (Cripers), used 1 5303918277 (Ice maker) from stock"
WASHER - FRONT ELECTROLUX EFLS627UIW0 Found unit with a damaged boot seal; ordrng 1 5304505239 (door boot)
ELECTRIC RANGE FRIGIDAIRE FCRC3012AB Customer states unit burners are defective. They work and cycle as intended
REFRIGERATOR FRIGIDAIRE FPFU19F8RF Need ice maker ; ordrng 1 241798231 (Ice maker)
REFRIGERATOR FRIGIDAIRE FFTR1835VB Ice build on fan defrost tested ok replace door gasket back on
REFRIGERATOR FRIGIDAIRE LFHD2251TF4 Installed parts listed. Unit tested good. JC
REFRIGERATOR FRIGIDAIRE FFHB2740PS7A undefined; ordrng 1 242058229 (Interfaces) and 2 241778303 (Gasket)s and 1 241778808 (Flipper) and 1 241767211 (Hinge)
REFRIGERATOR FRIGIDAIRE FFSS2615TP "Repositioned ice container, cubed and crushed ice operational now. Verified solenoid and flapper operational as well, jc"
REFRGERATOR DACOR EF48BDCBSS I not making cube ice touch pad not responding model and serial numbers or located on top. Please call customer with pricing ; ordrng 1 12355676 (Control panel assembly water and ice dispenser)
HOME LAUNDRY - E ELECTROLUX EFLS527UTT "Could not mimic e11 error code while in diagnostic mode. Ran all 4 Valves and none came up with the error code. Did a factory reset of main board, advised customer to use the machine and call us if anything occurs in the future. Jc"
DRYER GE GFDR485GF1MC Within 4 minutes dryer turns off ordered parts; ordrng 1 We04x10190 (Backup thermostat) and 1 We04x22054 (Thermistor) and 1 We04x23220 (Electronic control)
REFRIGERATOR FRIGIDAIRE FFSS2625TS3 Water valve from the home Is faulty. Adjusted valve so it has water going to system. But advised customer the water valve for the home needs replacement. Unit tested good. JC
RANGE - GAS GE CGS990SET7SS Found unit with a damaged oven burner igniter; ordrng 1 WB13K10043 (Range broil igniter) and 1 WB13X25262 ( oven burner igniter)
REFRIGERATOR FRIGIDAIRE FFHT1835VS0 "Machine has good amp draw on compressor and good frost pattern. Told customer to continue to monitor fridge if problems reoccurs in the future, jc"
WASHER WHIRLPOOL WFW75HEFW0 "Ui board needed, need part.; ordrng 1 w10911021 (Control ui)"
REFRIGERATOR FRIGIDAIRE FFSS2615TE4 Part installed job complete
REFRIGERATOR FRIGIDAIRE FFSS2625TS Parts changed job complete.
REFRIGERATOR FRIGIDAIRE FRS26ZSHB4 "Seal system issue. Compressor uv drier filter, temp selector fzr needed,; ordrng 1 5304475102 (Compressor kit) and 1 5303918358 (Uv filter) and 1 5303300027 (Temp sensor fzr)"
REFRIGERATOR FRIGIDAIRE FGHC2355PF9A 2612 ice maker; ordrng 1 5303918344 (Ice maker)
ELECTRIC RANGE FRIGIDAIRE FGEW3066UF Installed parts Customer will reinstall oven
DISHWASHER FRIGIDAIRE FFID2426TS4A Water seems to still go back to dw. Ran water in sink and you can see the water is going back into drain hose. Tommy from tid (25 years experience in plumbing) is saying theres a slow drain in home drain and recommended customer use draino to clear it.
REFRIGERATOR FRIGIDAIRE FFSS2314QS 2017 unit. Customer thought it was under warranty because he just purchased the house. Jc
DISHWASHER FRIGIDAIRE FFCD2413US3A "Customer instruct on normal noises that come from appliance, jc"
DISHWASHER FRIGIDAIRE FFCD2413US3A "Customer instruct on rinse aid usage, jc"
DISHWASHER BOSCH SHV66A03UC/14 "Faulty part, mirror came in all broken; ordrng 1 00437345 (Wash pump)"
REFRIGERATOR MAYTAG MSD2272VES00 Need ice maker; ordrng 1 WPW10300022 (Ice maker)
HOME LAUNDRY - E ELECTROLUX EFDE317TIW File# 84022535. Jc
WASHER LG WM2301HR 3045ER1017A spin basket is no longer available and is needed for repair; ordrng 1 3045ER0048J (Outer tub)
REFRIGERATOR SUBZERO 601F/F Not cooling need seal system tech ordered parts ; ordrng 1 123456 (Compressor) and 1 12345675 (Compressor dryer filter)
WASHER ELECTROLUX EFLS627UIW1 "Did not have to change any parts. Power plug was not connected. Job complete, returning parts"
HOME LAUNDRY - E ELECTROLUX EFME617SIW0 Replace control
HOME LAUNDRY - E ELECTROLUX EFME627UIW Customer cancelled.
HOME LAUNDRY - E ELECTROLUX EFME617SIW "Found water inside exhaust. Advised customer that she needs to have the flapper at the roof checked out as well as the duct work. Either flapper is stuck open or closed or duct work has too many bends or is too long. When these problems are fixed, the condensation that is filling the exhaust will be fixed. Jc"
DISHWAHSER FRIDGIDAIRE FBD2400S6B Installed part tested ok dishwasher it properly installed missing screws to support under cabinet. May cause dishwasher to not work properly
REFRIGERATOR KENMORE 79551012012 Changed parts job completed
DISHWASHER JENN-AIR JDB1090AWS "Tested all components, everything checks ok, informed Customer that water going in must be coming from drain line disposal, inlet valve not filling unit from what I can see. Job complete"
WASHER GE WM3987HW Drain pump filter housing needed to be cleaned removed objects drains ok
REFRIGEGERATORRA KENMORE 25328432809 Job was already completed on monday per dispatch
WASHER WHIRPOOL n/a Readjusted door clamp on door gasket no model and serial numbers to verify
FREEZER FRIGIDAIRE FFFU14S22WR Replaced gasket customer had. Jc
WASHER KENMORE 11027132411 "Parts changed, jcChanged W10658530 control panel. It was sent to customer."
DISHWASHER MIELE G6885 Changed parts job complete
DRYER HIER n/a Unable to repair unit and we could not solve the issue
REFRGERATOR SAMSUNG RFG297AABP Parts did not resolve issue. need compressor sealed system job. Customer would need to authorize repair. There's a possibility that the board might need replacing but we won't know until after the seal system because they have a 3 in 1 kit rigged up. Not ms recall. 90 collected already. Jc
RANGE - GAS DACOR n/a Customer is having intermittent issue with all burners sparking. When I arrived I only found the left back and right back burners not working properly. Found the electrodes would only work when repositioning the electrodes manually. Advised customer that it would be best to change spark module for intermittent issue and the two electrodes that are giving consistent issues. Customer specified that they want to think it over based off the pricing to come back and fix it. They will contact us in the event that they want to fix it Parts76482-001 electrode 39.58 (2)86527-spark module 181.98
WASHER FRIDGIDAIRE FAFS4073NW0 Replace drain pump.
DRYER WHIRLPOOL WET3300XQ2 Unit functions properly. Heats to appropriate temperature. Vents are severely clogged and need to get cleaned out for proper drying. JCSend invoice for billing to Management office
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA 17 Led light not getting the correct 12v. Only get 1.5v. Ordering parts ; ordrng 1 Da96-00641b (Wire harness) and 1 Pcbmain (Da94-02663d)
REFRIGERATOR KENMORE 10651133213 Ice build up ordered parts ; ordrng 1 Wpw10495967 (Defrost heater) and 1 Lm10790468 (Freezer door gasket black)
REFRIGERATOR FRIGIDAIRE FFTR1835VW Parts changed job complete.
REFRIGERATOR FRIGIDAIRE FG4H2272UF Installed new parts unit ok now working properly
REFRIGERATOR FRIGIDAIRE FFSS2615TS found unit with top heater strip causing fost build up in the freezer section technician sending pictures to tid
REFRIGERATOR FRIGIDAIRE FGSC2335TD . See attention notes. Reset unit. Jc
REFRIGERATOR FRIGIDAIRE FFSC2323TS9 The problem wasan electrical error from the house. The 20 amp circuit breaker was blown. I connected unit to a different outlet and it turned on and tested good. JC
REFRIGERATOR LIEBHERR n/a Need coi proof of insurance not allowed in without;
MICROWAVE GE PROFILE n/a Latch assembly broken causing fuse to blow. Part WB10X10071 is NLA so customer will try and locate on his own and will call us. Total $150 collected 90 balance 60. Email receipt to Dtorres6506@yahoo.com
REFRIGERATOR FRIGIDAIRE FGVU21F8QFC Job complete
MICROWAVE FRIDGIDAIRE FGMV176NTF "Fuse popped. Will be ordering fuse as well as latch hook to fix issue, ordering parts; ordrng 1 5304509457 (Latch hook) and 1 5304509451 (Fuse)"
REFRIGERATOR FRIGIDAIRE LFSS2612TF Cosmetic damaged not covered after 30 days
REFRIGERATOR FRIGIDAIRE FFTR1835VW Nobody removed the holding clip on the bottom of the refrigerator when they reverse the doors. Causing the unit not to close properly reverse door properly job complete.
REFRIGERATOR FRIGIDAIRE FFSS2625TS "Part changed, Water flow was weak. Used filter bypass and water pressure was fine. Informed customer the water filter is part of the defect"
WASHER KITCHEN AID KAWS777EQ0 Needs part listed; ordrng 1 WP3950736 (Timer)
MICROWAVE OVEN FRIGIDAIRE LFMV1645TF Installed new parts unit ok now working properly
OVEN MIELE n/a Call text support they say oven needs to come out need a helper to diagnose
HOME LAUNDRY - E ELECTROLUX EFLS627UTT1 Technician did a factory reset unit is working properly as design
WASHER FRIDGIDAIRE n/a Two men job .pump is damaged.; ordrng 1 137240800 (Pump)
REFRIGERATOR FRIGIDAIRE LFHG2251TF4 Job complete
ELECTRIC RANGE FRIGIDAIRE FGEH3047VFB "Customer specifying that she saw sparks come out of vent. This occurred when machine was running and also when it wasnt. Also she is hearing a popping noise during operwasn't. Checked bake and broil operations and they checked fine. Also checked at higher temps and temperatures are being met. Also checked to make sure bake and broil turn off when control board is not being used, and that checked fine too. Advised customer that as of right now machine isn't showing any of the symptoms that she has experienced, because of this there is no need for any part changes. Customer is afraid that machine will catch fire. I recommended that she call customer service if she had any other questions or concerns concerning this matter, jc"
WASHER ELECTROLUX EIFLS55IIW1 Try to collect before installing part card declined twice on me called office declined as well try to get into contact with customer 201-400-0313 was not able got message that person is not receiving calls at this time reschedule for another day.;
REFRIGERATOR FRIGIDAIRE FFTR1821TW8 "Found no issues with unit 0 degrees in freezer ; (created new UIS, deleted prior attachment to UisID 62480)"
WASHER FRIDGIDAIRE FAFS4073NW0 Tech was assigned as a helper;
REFRIGERATOR FRIGIDAIRE FFFU20F2VW Manufacturer sent the wrong part. Need to reorder ; saved tckt
MICROWAVE OVEN FRIGIDAIRE FFMV1846VBA Tested all function unit is working properly as designed
HOME LAUNDRY - E ELECTROLUX EFME627UTT "E52 error code. Signaling motor fault, ordering parts; ordrng 1 5304525689 (Board) and 1 134693302 (Motor)"
REFRIGERATOR FRIGIDAIRE FFSS2615TS Tested all function unit is working properly as designed
REFRIGERATOR FRIGIDAIRE FFSS2625TS2 Installed new parts unit ok now working properly
REFRIGERATOR FRIGIDAIRE FFSS2315TS Job complete. Collected $77 cc for bin per Fausto
DISHWASHER FRIGIDAIRE FFID2426TS "Door lock adjustment, jc"
ELECTRIC RANGE FRIGIDAIRE FCRC3012AW Unit test fine. Large and uneven pots and pans was being used. Large pots. Jc
HOME LAUNDRY - E ELECTROLUX EFLS617STT0 Unit still gives me error code E 92 called TID. Was instructed to re-order new board and wire harness this time.; ordrng 1 5304505127 (Wire harness) and 1 5304505520 (Main board)
REFRIGERATOR FRIGIDAIRE FFTR2021TB5 Job complete
DISHWASHER FRIGIDAIRE FGID2466QF7A Job complete
REFRIGERATOR FRIGIDAIRE FFSS2615TS Customer needs a plumber the faucet in the back is leaking Plus the refrigerator was too cold and the filter was frozen and the cabinet where the refrigerator is located is too small and Twist the door on the frame. They need to make the opening bigger
REFRIGERATOR FRIGIDAIRE FFFU20F2VW Job complete
REFRIGERATOR FRIGIDAIRE LGHX2636TF Freezer door was hitting the top of the Door switch housing causing a squeaking noise adjusted it noise disappeared job complete.
REFRIGERATOR FRIGIDAIRE FFSS2615TS5 "Found condensation build up around ice chute. Checked flapper and it is sealing propely. Also checked gaskets and they are sealing well too. Advised customer to make sure door are closed. Also advised to customer that ice could of got stuck in the flapper cuaibg condensation, jc"
DISHWASHER FRIGIDAIRE FFCD2413US Changed parts job completed
REFRIGERATOR FRIGIDAIRE FFFU20F2VW Found unit with a damage drain kit ; ordrng 1 5303918878 (Drain kit)
DISHWASHER FRIGIDAIRE FPID2498SF "I30 error signaling pressure sensor issue. Used 5304504077- pressure sensor kit from truck stock, jc"
ELECTRIC RANGE FRIGIDAIRE FCRE3052AS Found unit with not the correct voltage going to the stove advise tenant to contact a maintenance worker or electrician to check the breaker switch and also outlet socket
REFRIGERATOR FRIGIDAIRE FFSS2615TE "Customer specified that H alarm was being signaled on user interface but stopped earlier in the week. When I arrived today temperatures were good in both freezer and fridge, jc"
HOME LAUNDRY - E ELECTROLUX EFLS627UTT1 "Customer specifying that e11 comes up intermittently during wash. E11 signals that the fill time is too long.Ran a diagnostics check on machine and ran all valves individually and all valves filled tub with water to their appropriate levels. No other errors came up during diagnostics check as well. Ran a factory reset on main control board, jc"
ELECTRIC RANGE FRIGIDAIRE FCRC3012AB Changed parts job completed
REFRIGERATOR FRIGIDAIRE FGSC2335TF Adjusted doors jc
REFRIGERATOR FRIGIDAIRE FFSS2615TS Adjust light and door.
REFRIGERATOR FRIGIDAIRE FFSS2315TS Auger motor shorted out need part.; ordrng 1 242221501 (Refrigerator Auger Motor)
REFRGERATOR FRIDGIDAIRE FFTR1814TWB Found no problems with unit
REFRIGERATOR FRIGIDAIRE FGHB2868TD Reset unit. Jc
REFRIGERATOR FRIGIDAIRE FFFU20F2VW Adjusted magnet at door switch. Jc
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Ice contatiner blade cut plastic container when auger cam came loose, ordering parts; ordrng 1 241860810 (Ice container assy)"
REFRIGERATOR FRIGIDAIRE LGHD2369TF File number 840179108Customer states water comes out hot. I explained that's for the unit. Customer challenged that information. Per TID it's not the unit
HOME LAUNDRY - E ELECTROLUX EFMG627UTT Dryer drum is hitting the side of the Body of the dryer. Also the top panel is not lining up with the body.; ordrng 1 5304505082 (TOP PANEL) and 1 134712697 (PANEL) and 1 134712797 (PANEL)
ELECTRIC RANGE FRIGIDAIRE FFEF3054TSH "Switch was not connected to wire harness, Reconnected properly. Unit tested good. JC"
HOME LAUNDRY - E FRIGIDAIRE FLCE7522AW1 Door lock was not connected to wire harness. Reconnected it to wire harness correctly. Unit tested good. JC
RANGE - GAS FRIGIDAIRE GCRG3060AFA Needs parts listed gives E011 code. ; ordrng 1 5304516862 (Oven relay board) and 1 5304523299 (Display board)
REFRIGERATOR FRIGIDAIRE n/a "Found no power to unit ; (created new UIS, deleted prior attachment to UisID 62511)"
REFRIGERATOR FRIGIDAIRE FFFU20F2VW0 Installed parts listed. Unit tested good. JC
REFRIGERATOR FRIGIDAIRE FGHS2355PF Parts installed
REFRIGERATOR FRIGIDAIRE FGSC2335TB Vacuum and recharge unit.working ok seal system
REFRIGERATOR FRIGIDAIRE FPBC2277RF4 "Changed ice maker. Auger motor is working again.If recall order 242095806, 241816602, 241829001; used 1 243297609 (Ice maker) from stock"
REFRIGERATOR FRIGIDAIRE FFSS2315TD "Aligned door to make sure door switch is being hit, jc"
DISHWASHER FRIGIDAIRE FGID2468UF0A "Bad connection at ground terminal at wall outlet, jc"
REFRIGERATOR FRIGIDAIRE FFSS2615TS Technician tested by metal and heating element found unit with heating elements not plugged in properly re plug-in Molex properly advised customer to do a manual defrost unit is working properly as design
HOME LAUNDRY - E FRIGIDAIRE FLCE7522AW Tested unit and diagnostic mode found only two error codes unbalanced load and Taking too long to fill. Delete error codes Job complete.
HOME LAUNDRY - E FRIGIDAIRE FLCE7522AW1 Riviera condominuims. Unit gave error code for unbalanced load. Instructed client on proper loading procedures. They continue to complain about washing one towel and that being a problem. I told them if the towel only distributes weight onto half of the tub it is going to be unbalanced and not wash correctly. Unit tested good in diagnostic mode. JC
REFRIGERATOR FRIGIDAIRE FGSS2635TF9 Needs parts listed. Dispens n frz gask; ordrng 1 241786010 (Frz gasket) and 1 242270107 (Dispenser)
REFRIGERATOR FRIGIDAIRE FFRU17B2QWD Installed new parts unit ok now working properly
HOME LAUNDRY - E ELECTROLUX EFDE317TIW "Unit is being used commercially. Large heavy towels everyday at a peck deck in a commercial setting (see quickpic). Customer abuse. Parts needed... drum,belt,motor"
REFRIGERATOR FRIGIDAIRE FFFH17F6QW Installed all new parts unit is working properly as design
HOME LAUNDRY - E ELECTROLUX EFLW317TIW Water is leaking from the dispenser drawer need parts.; ordrng 1 134370100 (Dispenser Conveyor) and 1 5304512102 (Housing Assembly)
HOME LAUNDRY - E ELECTROLUX EIFLS20QSW "Drain coin trap clogged, jc"
ELECTRIC RANGE FRIGIDAIRE FPEW3077RF Parts installed. Fan is now not spinning and it was originally spinning. One of the parts I changed out has to be defective from manufacturer or shipping. Need to reorder the board and fan; saved tckt
REFRIGERATOR FRIGIDAIRE FFU14F5HW Heated up gasket. Job complete
REFRIGERATOR FRIGIDAIRE FFVU17F4QWA "0 degrees in freezer found no issues ; (created new UIS, deleted prior attachment to UisID 62394)"
REFRIGERATOR FRIGIDAIRE FGSS2635TF6 Tested all function unit is working properly as designed
REFRIGERATOR FRIGIDAIRE GLHS66EJSB Ice block in water line instruct customer to turn refrigerator off to clear line call black not working
REFRIGERATOR FRIGIDAIRE FPBS2778UF1 Found damper broken ; ordrng 1 5304510255 (Tower) and 2 5304508008 (Gasket)s
REFRGERATOR ELECTOROLUX EFME627UIW Parts changed job complete.
DRY YER ELECTOROLUX EFME627UIW Parts changed job complete.
DRY YER ELECTOROLUX EFME627UIW Parts changed job complete.
DISHWASHER FRIGIDAIRE FGID2466QF3A 234 apt Tested all function unit is working properly as designed
REFRIGERATOR FRIGIDAIRE FPFU19F8RF Reset freezer called for tech support refrigerator working again
DISHWASHER FRIGIDAIRE FDSH4501AS0A Job complete
HOME LAUNDRY - E ELECTROLUX EFDE317TIW3 Neess part listed; ordrng 1 137150200 (Terminal block)
REFRIGERATOR FRIGIDAIRE FFHB2740PS Water was collecting on the ice container when unit called for water adjusted water line from the cabinet. No water leaked out when I called for water in test mode job complete.
REFRIGERATOR FRIGIDAIRE FPBS2777RF Replace ice bin.
MICROWAVE OVEN FRIGIDAIRE FPBM189KF Job complete
WASHER WHIRLPOOL WTW8000DW5 Replace top on washer.
ELECTRIC RANGE ELECTROLUX EW30EW55GS undefined; ordrng 1 () and 1 ()
WASHER KENMORE n/a "When arrived parts was ordered by a Sears technician complete overhaul. I diagnose it determined the pump and door lock need replace not the parts ordered, called office instruct customer to call warranty to reroute back to Sears"
ELECTRIC RANGE FRIGIDAIRE FFES3026TS Control panel and glass cooktop are broken.; ordrng 1 318299102 (Range Control Panel) and 1 5304514367 (Range Main Top)
DRYER ELECTROLUX n/a Did not have parts unable to do it because Michael has parts.;
WASHER KENMORE 79641072310 Install drain pump.
REFRIGERATOR LG LFX25991ST/02 Installed all new parts unit is working properly as design
MICROWAVE OVEN FRIGIDAIRE FPBM3077RFB "Found bad door want respond ; (created new UIS, deleted prior attachment to UisID 52253), ordrng 1 5304504071 (Door)"
DRYER GE GFDR485GF1MC Unable to verify complaints drys to standards