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for BOCA RATON, FL
Jonathan - Boca Raton, FL
Fast friendly service. Easy to use. Thanks
Arthur - Boca Raton, FL
He was excellent and explained th3 problem I hope he comes every time I have a problem BUT I do not want any problems
firstname.lastname@example.org - Boca Raton, FL
The gentleman that cam out was courteous, professional and most helpful.
Good service, polite, helpful in time
Ronald - Boca Raton, FL
Julie - Boca Raton, FL
Pedro was very good and knowledgeable.
Samantha - Boca Raton, FL
I felt confident in the skill of the repairman
Seo - Boca Raton, FL
Javen did an excellent job in repairing the refrigerator
Still doesn’t work
Donna - Boca Raton, FL
Your company has been out 3 times and the issue is still not fixed. Sears home service should not use your company!
John - Boca Raton, FL
Javen provided excellent service - the only issue was the replacement part ordered from the distributor was, in my opinion, not received in a timely manner.
Great service, excellent professional.
Rona - Boca Raton, FL
Pedro was excellent, professional, very knowledgeable and patient.
Perfect service experience
Bodo - Boca Raton, FL
The technician Javen was great! On time, very polite, respectful and professional! R&R in general did a great job: setting up the appointment and follow up was a walk in the park!
John - Boca Raton, FL
Efficient and professional
Janet - Boca Raton, FL
Job was done on 2 separate days because new parts were needed. I was contacted very timely and job was completed.
Rona - Boca Raton, FL
Came for nothing
Ariana - Boca Raton, FL
The girls who made the appointment told me they could fix but not! I threw away 90 dollars ! And I explained what it was the microwave problem before! You just could save me my money
Charlotte - Boca Raton, FL
Pedro was on time and and ready to help solve my problem. I didn't have to pay. unwarrenty
William - Boca Raton, FL
Judd - Boca Raton, FL
Not only a perfect repair but he reloaded the fridge better than it had been.
Gary - Boca Raton, FL
j is an outstanding ambassador for your company
Laura - Boca Raton, FL
Technician was outstanding... alas the problems CANNOT BE FIXED because of design flaws in dryer!
Samsung service call
Scott - Boca Raton, FL
Very positive experience; Javen was very professional
Jesus represents the best of professionals!
Lindsey - Boca Raton, FL
Jesus was the total package: knowledgeable, capable, professional, helpful, kind & friendly. (I also said the same on the other survey you all sent me yesterday too). Thanks!
Carlos - Boca Raton, FL
The service and attention was awesome. Michael did a great job. Courteous and very understanding of the problem
Karen - Boca Raton, FL
Professional on time and took care of problem.
Barry - Boca Raton, FL
Mike was a true professional.
William - Boca Raton, FL
John - Boca Raton, FL
I have previously submitted a survey. Why the duplication?
Tech's were super nice
Jay - Boca Raton, FL
Jean - Boca Raton, FL
Humberto - Boca Raton, FL
This was under Frigidaire warranty so no comment on price Service was painless.
Lisa - Boca Raton, FL
Doesn't work more than a few loads without exact same problem
Lindsey - Boca Raton, FL
Javen was the total professional!
Kathy - Boca Raton, FL
Quick friendly service!
Mai - Boca Raton, FL
Waited for two weeks!
Husni - Boca Raton, FL
Had to wait two weeks for a part to come in, no communication during the wait. After technicians left noticed a crack on the bottom floor of the fridge and the bottom drawer was broken as well. And now the fridge is leaking water!
Response from RR Appliance Services:
Sorry for the delay in parts, the parts were ordered by your extended contract company and we do not have access to eta when they order them. The drawer we offered to replace, but the crack in the refrigerator looks like it was their previous to our servicing the unit.
REFRIGERATOR FRIGIDAIRE FFHT1835VW "Customer struggles to open door. I put grease on the door hinges to see of that assists the customer, but there is no door adjustments that can be made to make doors easier to open. I explained to customer to give doors a minuet after closing to let pressure equalize. Customer states there is condensation on the shelves. I explained to customer the temperature must be raised due to home not running AC."
HOME LAUNDRY - E ELECTROLUX EFLS627UTT "Unit did not make any noises out of the ordinary. I tested spin and agitate on diagnostic mode. Unit sounded as it should. I was unable unable see behind unit due to unit is stacked in a closed to tight area and customers were not present to test further with a load. There seems to be nothing wrong with the unit, if customers call back then unit needs to be more accessible to further testing or a second option would be required."
HOME LAUNDRY - E ELECTROLUX EFLS627UIW0 "Leaking from dispenser drawer assembly, ordering parts; (created new UIS, deleted prior attachment to UisID 58207), ordrng 1 5304515237 (Handle) and 1 5304514792 (Drawer assembly)"
ELECTRIC RANGE FRIGIDAIRE FFEF3054TS Cooktop and control were not powering on. Checked voltage at the wall and terminal block and got no reading. Customer is getting and electrician to check. Unit is currently not the defect
REFRIGERATOR FRIGIDAIRE LFSS2612TF Unit was flashing hi temp and had frost build up near the door. Found gasket was not making a seal on door. Heated gasket and made adjustments. Instructed customer to leave door closed for a minimum of an hour. If recall order freezer door gasket 241786010
REFRIGERATOR FRIGIDAIRE FFFU20F2VW "Parts changed, jc"
REFRIGERATOR FRIGIDAIRE FFFU20F2VW Parts installed
ELECTRIC RANGE FRIGIDAIRE FFEC3624PSA Job complete
DISHWASHER FRIGIDAIRE FPID2497RF6A Spray arm not spinning ; ordrng 1 111920868 (SPRAY ARM) and 1 A00023201 (MANIFOLD) and 1 A11243702 (SUPPORT)
REFRIGERATOR FRIGIDAIRE FFFU20F2VW Unit has frost build up. Ordering kit per service flash RF2006. ; ordrng 1 5303918878 (Kit)
HOME LAUNDRY - E ELECTROLUX EWMED70JSS Unit has E64 error code for open heater open circuit. Ordering parts ; ordrng 1 134792700 (Heater) and 1 137032600 (Limiter) and 1 3204267 (Thermostat)
DRYER FRIGIDAIRE Total balance 198.02Collected 90Remaining balance 108.02Push to start switch is defective. Ordering part ; ordrng 1 134399700 (Switch)
HOME LAUNDRY - E ELECTROLUX EFLS627UTT "Used 5304514792 drawer assembly from truck stock, jc"
HOME LAUNDRY - E FRIGIDAIRE FAFW3001LW4 "Drawer handle has broken tab, also control panel has crack in it, see quick pics ordering parts; ordrng 1 137314410 (Handle) and 1 137314510 (Frame) and 1 137341810 (Panel)"
HOME LAUNDRY - E FRIGIDAIRE FFLE3900UW1 Unit seems to not work properly until it is unplugged and given a reset. Ordering part ; used 1 5304521907 (Board) from stock
ELECTRIC RANGE FRIGIDAIRE PLES389ECD Job complete
REFRIGERATOR FRIDGIDAIRE FFHT1835VSO "IF RECALL ORDER 242219206 fan motor. Fan wasn’t blowing when I arrived, reset unit seemed to work fine."
DISHWASHER FRIGIDAIRE FFCD2413US Door latch jammed adjusted jc
HOME LAUNDRY - E ELECTROLUX EFLS527UIW0 "Belt broken, ordering part; ordrng 1 134616701 (Belt)"
HOME LAUNDRY - E FRIGIDAIRE n/a "Loose wire by clutch assembly, rewired. Machine operating properly, jc ; (created new UIS, deleted prior attachment to UisID 56755)"
REFRIGERATOR FRIGIDAIRE FFFU20F2VW Parts installed. If recall order an additional two 5304523723
REFRIGERATOR FRIGIDAIRE FFHD2250TS Fresh food section was over packed and food was against the air port and sensor. Advised customer that food needs to be at least an inch away from tower and not block the sensor. Referred customer to use and care manual. Checked components in diagnostic mode. Everything checked out as working as intended
REFRIGERATOR WHIRLPOOL Door has ice build up that was blocking the door from closing. Cleared ice. Cleared drain line. Customer had no ice on fresh food ice maker section. In diagnostic mode the ice maker fan did not activate. Customer currently does not want that part of the job done.Collected 90 via check (00179)Model :WRV986FDEM01
REFRIGERATOR SAMSUNG RF24FSEDBSR Ice maker was turned off on user interface. Turned it on and explained to customer to be aware of it
DISHWASHER - BUI BOSH SHP865WF5N Piece of plastic stuck in drain area Carol.email@example.com
HOME COOKING - E ANCONA ACDA1170 E1 error was unable to get in contact with anyone from Ancona via phone call. WT requested I emailed them and call WT back if no response within 24 hours.; snapped 1 QuickPics
HOME COOKING - E ANCONA ACDA1170 WT will replace unit
REFRIGERATOR FRIGIDAIRE LFSC2324VF6 Job complete
REFRIGERATOR SAMSUNG RS25H5111SR Ice is coming out only crushed. The user interface is responsive and let's you select ice type. Mechanical error inside cases. Ordering part ; ordrng 1 DA97-14263B (Case assembly)
COOKTOP - ELECTR MONOGRAM ZHU30RSJSS Maceclaims@assurant.comSubmitted pictures to assurant for approval.Got approvalAuthorization number is call number. ; ordrng 1 WB30X24600 (Element induction) and 1 WB62X24244 (Glasstop) and 1 WB02X26088 (Foam insulation)
MICROWAVE WHIRLPOOL WMH31017FW Base of light filament was inside socket. Got it out
MICROWAVE OVEN GENERAL ELECTRIC JVM133K003 "Vent grille damaged, came apart, ordering part; ordrng 1 Wb07x11385 (Vent grille)"
DISHWASHER KITCHENAID KDTE334GPS "Control panel not functioning, ordering parts; ordrng 1 W11120155 (Control board) and 1 W11165145 (Control panel)"
MICROWAVE OVEN GENERAL ELECTRIC JVM133K003 Updated photos
REFRIGERATOR GENERAL ELECTRIC GYE22HMKBES Customer states unit makes noise and showed me video. I could not recreate this sound. Possibly vibrating water line.
REFRIGEARATOR SAMSUNG RF263TEAESR Customer states they meant to cancel. Fridge is working now
HOME LAUNDRY - E ELECTROLUX EFLW417SIW Tested unit several times in diagnostic mode and found no leaks and no error code recorded. Drain hose was out of position and out of drain line and unit has water marks in the back panel from possibly loose hose connections.
REFRIGERATOR KENMORE 106.50042.710 Part installed
DOUBLE WALL OVEN MONOGRAM n/a and will be approved at 1.5 labor rate per rep through portal. Larry at AT spoke with Marc from AZ (former ge tech) and he said to change some more items. Doubt we get this to work due to the customers persistent self clean use of this 15 year old oven.; ordrng 1 WB24T10061 (LIMIT SWITCH) and 1 WB24T10080 (LIMIT BAKE SWITCH ) and 1 WB26T10019 (FAN) and 1 WB27T10433 (CONTROL) and 1 WB34T10060 (HARNESS)
REFRIGERATOR FRIGIDAIRE n/a "Freezer running fine at time of arrival and departure. Meeting temperature, jc"
ELECTRIC RANGE FRIGIDAIRE FFEF3054TWJ Part installed but unit was still giving error code. After trying several settings on the board I was able to get the board to recognize its correct position. If recall order control and white overlay
HOME COOKING - E GENERAL ELECTRIC JS630SF4SS Far left infinite switch is stuck making ON indicator light stay on.; ordrng 2 WB24T10026 (SWITCH)s
REFRIGERATOR FRIGIDAIRE FFTR1814TW8 Parts changed. Jc
REFRIGERATOR PROFILE PFE29PSDASS "Parts changed, jc"
ELECTRIC RANGE FRIGIDAIRE FFEF3052TSF "Buttons on board not working, ordering parts; (created new UIS, deleted prior attachment to UisID 54122), ordrng 1 316455400 (Board) and 1 316220729 (Overlay)"