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for STUART, FL
Coleen - Stuart, FL
Darius had a mask and gloves. He was polite and went about correcting the problem. He even went beyond by wiping floor due to having a sticky film. Good tech.
Joyce - Stuart, FL
Darius was very polite and professional. He also was very knowledgeable- both from a technical aspect as well as from a policy and procedural process. Working with RR was a good customer experience.
Frigidaire customer service goofed again.
Monica - Stuart, FL
Darius was very nice to speak to on the phone. Only problem was that he was dispatched to FL and I live in TX. This is the third time Frigidaire customer service has disappointed us. No problem with Darius he was great. I am sorry Frigidaire sent him to someone else’s address and he had to make a trip for nothing.
Response from RR Appliance Services:
Monica, I agree Darius is one of our best technician. This survey is for his performance and not for Frigidaire as we are RR Appliance Services an authorized service provider. Therefore, your 1 star review affects Darius directly and not Frigidaire. Is it possible for you to change the review?
Ashley - Stuart, FL
He was very friendly and very knowledgeable. Would use him again.
D/W Repair Warranty - Great Service
Robin - Stuart, FL
Will diagnosed & repaired our D/W efficiently & was extremely knowledgeable on our Frigidaire model.
Great customer service
Richard - Stuart, FL
This is the first time using RR and I’m very impressed with all aspects of their customer service
Dalynn - Stuart, FL
Darius was once again awesome!
Lisa - Stuart, FL
Darius was awesome!
Dalynn - Stuart, FL
He was there when he was scheduled.
Maureen - Stuart, FL
Will was professional and quickly diagnosed problem with new stove.
Achorrk - Stuart, FL
The technician was great, but representatives at the office were terrible.
Barry - Stuart, FL
Christine - Stuart, FL
The service tech that came out was very professional and knowledgeable. We were very pleased. He is an asset to your company.
Ian - Stuart, FL
On time service
Chester - Stuart, FL
Gene - Stuart, FL
Cynthia - Stuart, FL
Very good thank you
Linda - Stuart, FL
Very frustrating experience with numerous calls from several different people and no one seemed to know what the others knew.
Very helpful and easy to work with!
"Stevenson - Stuart, FL
I had a very complicated issue but Darius immediately figured what was going on and did what was needed in a professional manner.
Robert - Stuart, FL
Excellent repair man very polite and knowledgeable.
John - Stuart, FL
Excellent and timely.
Dr - Stuart, FL
Dr - Stuart, FL
the tech was very good
Joseph - Stuart, FL
Tech was curtious and aknowledgable
Marvin - Stuart, FL
He tried to fix problem but it still exists.
Teresa - Stuart, FL
A gentlman named Darius did my repair. He was professional and explained the repair completely.
REFRIGERATOR FRIGIDAIRE FGHD2368TD6 Found unit with no drain pan that's were the water leak Is coming from ; ordrng 1 241920604 (Pan defrost) and 1 2man (undefined) and 2 5304455650 (Screw)s
REFRIGERATOR FRIGIDAIRE FFFH20F2QW I came to unit found the unit running the evaporator coil is frosted the evaporator fan is spinning the unit is cooling down the customer turn the unit on an hour ago and I explained to the customer if the unit is cooling now in the lines are frosted I can't find out what the situation was before because the unit is cooling now the lines are frosted and the fed the fan is spinning and the compressor is cool and not overheating
HOME COOKING DUA GENERAL ELECTRIC C2S995SEL1SS Panel going bad panel flashing and numbers bot not responding ; ordrng 1 Wb56x28191 (Panel)
ELECTRIC RANGE FRIGIDAIRE FGEF3036TFH "Found rust spots and damaged to finish there nothing technician can do cosmetics after 30 days is up to manufacturer please send pictures to manufacturer ; (created new UIS, deleted prior attachment to UisID 55412)"
DISHWASHER FRIGIDAIRE FGBD2434PW0A "Reinstall door gasket to prevent water leaks unit ok put unit threw test cycle unit nit leaking ; (created new UIS, deleted prior attachment to UisID 55408)"
REFRIGERATOR BO LG LSFD2491ST/01 "Came to unit melted ice build up around fresh food crisper Ben thought no issue with unit 0 degrees and freezer 36 degrees and fresh food and I told customer that can be a call so the ice buildup on the left corner unit is okay cooling fan job completed; (created new UIS, deleted prior attachment to UisID 55323)"
WASHER SAMSUNG WF56H9100AW/A2 Installed new parts unit ok now washing
ELECTRIC RANGE FRIGIDAIRE FFEF3054TDG Installed new parts unit ok now heating
REFRIGERATOR FRIGIDAIRE LFHG2251TF Found no power going going to compressor the unit has voltage but when it comes back to the compressor we don't have 120 or we don't have six DC volts I'm ordering a new control board you want to hit that way I hit this will you always say that we had a frigerator; ordrng 1 5304510311 (Board)
DISHWASHER FRIGIDAIRE FFCD2413UW2S "Explain to customer how unit works until ok unit washing ok ; (created new UIS, deleted prior attachment to UisID 54870)"
HOME LAUNDRY - E ELECTROLUX EFLW317TIW2 "Drian really loud something stuck inside drain pump ; (created new UIS, deleted prior attachment to UisID 54665), ordrng 1 5304505209 (Pump)"
ELECTRIC RANGE FRIGIDAIRE n/a "Found bad board and latch ; (created new UIS, deleted prior attachment to UisID 54730), ordrng 1 316419145 (Membrane) and 1 316464300 (Motor), pckd up 1 5304508925 (Board)"
REFRIGERATOR FRIGIDAIRE FPBC2277RF5 Installed new board unit ok now job completed
DRYER - ELECTRIC MAYTAG n/a "Found burned plug dryer work but the 3 prong cord is burned "
DISHWASHER FRIGIDAIRE n/a 83503256 Found unit with roach infestation technician took pictures only inside the dishwasher and the surrounding area of the dishwasher technician advised customer that they void the warranty because of the roach infestation customer got mad and sticked a middle finger at the technician
REFRIGERATOR GENERAL ELECTRIC GTS18HCMFRCC New compressor and dryer unit now Cooling
REFRIGERATOR FRIGIDAIRE FFTR1814TW8 Installed new dampening sound on cap going into the evap; used 1 4303307583 (Sound dampening pad) from stock
REFRIGERATOR FRIGIDAIRE FFBC46L2QS-1 "Found 120 volts to compressor unit nees new compressor can't service this unit customer Declined service calling for new unit ; (created new UIS, deleted prior attachment to UisID 53850)"
REFRIGERATOR FRIGIDAIRE LGHB2869TF Tested all function unit is working properly as designed
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Unit needs a control panel ice maker water valve; ordrng 1 242058229 (242058229) and 1 243397606 (Icemaker) and 1 242253002 (Valve)
DISHWASHER FRIGIDAIRE FFBD2412SS Wrong address spoke with customer she lives in Texas
REFRIGERATOR FRIGIDAIRE FPBC2277RF5 "Found fan box motor really noisy ; (created new UIS, deleted prior attachment to UisID 52912), ordrng 1 5304493604 (Fan motor) and 1 242094804 (Bi metal heater)"
MICROWAVE OVEN FRIGIDAIRE FGMV176NTF Installed new parts unit ok now heating
BUILT- IN MICROW SAMSUNG ME18H704SFS Installed new part unit ok
REFRIGERATOR FRIGIDAIRE FGSS2635TE5 Unit working properly
DISHWASHER FRIGIDAIRE FFID2426TS2A "Found latch push Back fix latch unit ok,now"
HOME LAUNDRY - E ELECTROLUX EFME627UTT Installed new parts unit ok now heating
ELECTRIC RANGE FRIGIDAIRE FGET3066UDA Parts needed ; ordrng 1 807123001 (motor assembly) and 1 808963703 (MOTOR FAN )
DISHWASHER FRIGIDAIRE FFCD2413UW1A Installed new parts unit ok
HOME LAUNDRY - E ELECTROLUX EFLS617STT0 Found controll board skipping rinse cold water works also rinse cycle works u it not going threw cycles; ordrng 1 5304505520 (main board)
DISHWASHER SAMSUNG DW80F600UTS Installed new parts unit ok now washing job completed
DISHWASHER FRIGIDAIRE FBD2400KW12B Found no problem with dishwasher job completed
ELECTRIC RANGE FRIGIDAIRE FGET3066UDA Found error code f0 45 Need’s board and cooling fan top ; ordrng 1 316475806 (BOARD ) and 1 808651603 (duct)
DISHWASHER SAMSUNG DW80F600UTS Found broken door latch ; ordrng 1 DD81-01629A (LATCH)
REFRGERATOR SAMSUNG RF25HMEDBWW Installed new parts unit ok now cooling
REFRIGERATOR FRIGIDAIRE LGHK2336TF4 Found that the door need to be adjusted unit ok now closing better
RANGE - GAS DACOR ECS130SCH Installed new board unit ok
DISHWASHER FRIGIDAIRE FFCD2413UW1A ; ordrng 1 5304519906 (MOTOR)
REFRIGERATOR FRIGIDAIRE FFTR1821TW Installed new parts unit ok now cooling
DISHWASH1YR6 GE DDT595SSJ2SS Installed new parts unit ok now now draining
REFRIGERATOR FRIGIDAIRE LFSS2312TF0 Install all new parts unit is working properly as designed
REFRIGERATOR FRIGIDAIRE FFTR1821TW Found compressor running but not cooling unit had froen inside line Needs compressor to fix unit ; ordrng 1 242190205 (dryer-filter) and 1 5303918659 (compressor)
REFRIGERATOR MAYTAG MRT118FZEM00 Unit has a restriction in high side needs new filter drier and Freon vacuum line and labor
HOME LAUNDRY - E FRIGIDAIRE FFRE4120SW Came to unit found that he customer is using the sensor dry unit ok
DISHWASH1YR6 GE DDT595SSJ2SS Needs drain pump ; ordrng 1 WD19X25180 (DRAIN PUMP )