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for WEST PALM BEACH, FL
G - West Palm Beach, FL
Terrible communication from office. Service was scheduled for between noon and 5. I called for an update around 2 p.m. and was told the technician was leaving his prior service call now. It would be 20 to 30 minutes. I called back an hour later and was told again that it would be 20 to 30 minutes. I called again and was told the same thing. received an automated call at 4:15 that the tech was leaving his prior appointment and is on his way. Tech arrived at 5:05
Jerome - West Palm Beach, FL
Service man didn’t have the right part. Over a week without freezer.
Response from RR Appliance Services:
Thank you for your review we apologize for the time It took to get the part, unfortunately this is out of Our hands the time it takes for our parts Distributor to send us the part.
FG - West Palm Beach, FL
Amazing service! Very helpful and funny! Would want him back if I had further issues.
Tony - West Palm Beach, FL
I would definitely use you folks again very knowledgeable tech’s
Marcos - West Palm Beach, FL
Your tech, Will is awesome!!
Dawn - West Palm Beach, FL
So appreciative of the service technicians knowledge and diligence in fixing the problem !
Susan - West Palm Beach, FL
Great experience with all involved. Scheduling was a breeze they were out next day!
Paul - West Palm Beach, FL
Great technician, your company is fortunate to have him working
JL - West Palm Beach, FL
Great service! Came back many times without asking
Luis - West Palm Beach, FL
CR - West Palm Beach, FL
Excellent t and efficient
RO - West Palm Beach, FL
He was efficient and knew what to look for in order to assess the problem. He was quick to identify the problem and didn’t give me the run around. Very professional and courteous guy.
Good service very knowledgeable
FJ - West Palm Beach, FL
Tech did an awesome job great customer service
James - West Palm Beach, FL
Technician was excellent
FJ - West Palm Beach, FL
Don’t waste your time with these people
Kris - West Palm Beach, FL
Two failed appointments lied about rescheduling the second one very unprofessional service would not recommend these people for anybody
Gregg - West Palm Beach, FL
Great service. Under warranty.
Ernest - West Palm Beach, FL
The technician replaced two boards and two sensors. Efficient and skillfully.
Debbie - West Palm Beach, FL
Marcia - West Palm Beach, FL
Very nice gentleman,explained everything to us,very professional
Clarence - West Palm Beach, FL
M - West Palm Beach, FL
Jean - West Palm Beach, FL
Debbie - West Palm Beach, FL
Nina - West Palm Beach, FL
Will was a very respectful and knowledgeable gentleman. He had to return to do the repair and had already been in touch!
Still not working!
Joan - West Palm Beach, FL
I’ve had service 4 times on this refrigerator and it’s still not working.
Technician do excellent job
Carlos Escobar - West Palm Beach, FL
Technician do excellent job
Rita - West Palm Beach, FL
Technician did an excellent job
HOME LAUNDRY - E FRIGIDAIRE FASG7073NA Found unit with a damage limiter ; ordrng 1 134711500 (limiter)
ELECTRIC RANGE THEMADOR PGR486GDZS/05 00493265 Ignition boiler kit Customer cell phone number561-346-4831Found Small oven broiler not lighting Contact Thermidor tech Support Thermidor stated that the Ignition boiler kit is discontinued
REFRIGERATOR GENERAL ELECTRIC GYE22HMKGES Found unit With the damage icemaker; ordrng 1 WR30X10164 (ice maker asm #2)
REFRIGERATOR FRIGIDAIRE FFTR2021TB1 Tested all functions unit is working properly as designed
ELECTRIC RANGE FRIGIDAIRE FPEF3077QFJ 82971712Technician tested the power Plus preheat contact Frigidaire Frigidaire stated that the unit has to be preheated for 15 minutes before customer put the food inside oven also Frigidaire stated that the pre-heat light is not a Fully Temperature complete status only when the unit charms beeps sound as the temperature is completed .
REFRIGERATOR FRIGIDAIRE FFSS2615TS1 Found unit with a damage water filter advise customer to replace water filter
REFRIGERATOR FRIGIDAIRE n/a Found unit with air Tower block with ice also Molex going to the heater element not plugged in re-plugged in molex retested element unit is working Properly as designed
BUILT- IN MICROW GENERAL ELECTRIC JVM6175DK2WW Found unit with a stuck relay on control board; ordrng 1 WB56X30184 (white control panel)
DISHWASHER FRIGIDAIRE FFCD2413US2A Found unit with a damage door switch installed New door switch unit is working properly as designed; used 1 5304516818 (DOOR SWITCH ) from stock
DRYER - ELECTRIC ELECTROLUX EFME617SIW0 Unit requires a maintenance cleanup Please reschedule customer second appointment to clean out dryer no parts needed collected $90 visa credit card customer remaining balance is $60
WASHER SAMSUNG WA54M8750AW/A4 Install all new parts unit is working properly as designed
RANGE - GAS FRIGIDAIRE FFGF3047LSJ Install all new parts new unit is working properly as designed
REFRIGERATOR FRIGIDAIRE LFHB2741PF5A Tested all functions unit is working properly as designed
HOME LAUNDRY - E FRIGIDAIRE FFLE3900UW "Part installed, unit did not stop and flash error while testing. Customer advised that she will call if issue continues. Jc."
RANGE-ELECTRIC MAYTAG MER868BW0 Technician tested self clean self clean is working properly as designed
WASHER SAMSUNG WA54M8750AW/A4 Found unit with the damage drain pump Assy; ordrng 1 DC97-19289B (DRAIN PUMP ASSEMBLY)
MICROWAVE OVEN FRIGIDAIRE FGMV176NTDB Installed all new parts unit is working properly as designed5304512512(control panel assembly; used 1 5304512512 (control panel assembly) from stock
REFRIGERATOR FRIGIDAIRE WWTR1611SW0 "Low charge, unable to locate any leak on unit, recharged unit. Advised customer to call immediately when she noticed that the unit was not cooling well anymore. If recalled send with previously ordered sealed system part and heat exchange as Evap was never changed on unit, see quick pics. Jc."
HOME LAUNDRY - E FRIGIDAIRE FFLE3900UW "EF1, Unit continuously stops and notifies customer to clean vent. An inspection of units vent showed proper air flow, customer advised that she paid $100 to get her vent checked and cleaned. I deleted the units error codes and was able to get the unit to run for approximately 10 min without stopping. Advised customer to continue using the unit and to give us a call if she felt like it was working fine. Unit needs parts.; ordrng 1 5304517317 (BOARD)"
MICROWAVE OVEN FRIGIDAIRE FGMV176NTDB Please put ticket back on road for service Customer has already scheduled for tomorrow morning;
REFRIGERATOR FRIGIDAIRE FFTR2021TS0 Updated ticket with the picture of Purchase receipt
REFRIGERATOR LIEBHERR cs2062 Found unit with a clogged drain unclog drain unit is working properly as design
REFRIGERATOR KENMORE ELIT 795.775636 Install all new parts unit is working properly As designed
REFRIGERATOR FRIGIDAIRE FFTR2021TS0 Tested all functions unit is working properly as designed
WASHER - FRONT ELECTROLUX EFLS627UTT0 Tested door lock and door latch is working properly as designed
REFRIGERATOR KENMORE ELIT n/a Apt A. Please update the correct number from the Portal collected $75 check number 526Found unit with the damage ice maker; ordrng 1 5989JB0001A (Icemaker)
MICROWAVE OVEN FRIGIDAIRE FGMV176NTDB Found unit would be stuck relay on control board; ordrng 1 5304512512 (Complete control for assembly with board)
DRYER ELECTROLUX EFMG517SIW0 $226.80 l0801919sp2Install new parts unit is working properly as designed
REFRIGERATOR FRIGIDAIRE FCRS181RQBB Install all new parts new unit is working properly as designed297255303 (panel-outer door
WASHER - FRONT ELECTROLUX EFLW317TIW1 Tested all functions unit is working properly as designed
REFRIG/SIDE-BY-S GENERAL ELECTRIC GSS25HSHBHSS Tested all functions unit is working properly as designed
REFRIGERATOR FRIGIDAIRE DGHD2361TF3 Customer refuse to pay trip charge the customer thinks that she has a full warranty Coverage technician explained to the customer that she only have a partial warranty warranty..only covers parts but not the laborer trip
WASHER - FRONT ELECTROLUX EFLS527UIW0 1100 SOUTH FLAGLER DR #11C WEST PALM BEACHFound unit with low water pressure coming in contractor open main valve to allow more water pressure to come inside the Condo apartment test all ever function unit is working properly as designed
HOME LAUNDRY - E ELECTROLUX EFLW317TIW0 Spoke with customer over the phone unit is working properly as designed Advise customer to give us a call back if any issue comes up
ELECTRIC RANGE FRIGIDAIRE FFEF3016USB 82862981Tested all burners and burner is working properly at this time also technician contacted Frigidaire Frigidaire stated that the unit is working properly as designed
WASHER - FRONT ELECTROLUX EFLS617STT0 Customer finally pay the co-pay the customer needs to be re-schedule on Friday Collected $90 co-pay. Jett@singerislandrealty.com
HOME LAUNDRY - E FRIGIDAIRE n/a "Customer needs to call plumber. Hot water line is leaking, need new water line, JC"
DRYER ELECTROLUX EFMG517SIW0 Unit is going to require a new dryer motor bracket and pulley assembly; ordrng 1 134793500 (idler arm) and 1 5304505075 (bracket)
WASHER - FRONT ELECTROLUX EFLS617STT0 Spoke with customer customer contact Electrolux Electrolux is supposed to handle The repair costs that the customer paid for a Full coverage warranty please put ticket back on route to contact Electrolux for update;
ELECTRIC RANGE FRIGIDAIRE FFEF3054TD "Parts installed, however another voltage check showed unit was only getting 90V on line one. Advised customer to call an electrician and call us back if she was still having issues with unit. Jc."
REFRIGERATOR FRIGIDAIRE n/a Inspected compressor and thermistors, all functions were normal at time of visit. Advised customer that if the problem came back within 30 days to call us and we would look at the unit again. Jc."
DISHWASHER FRIGIDAIRE WWBD2400HW0 Install all new parts unit is working properly as designed
WASHER - FRONT ELECTROLUX EFLS617STT0 Husbands phone number 5615126249 Technician stop to the house to try to collect payment from the customer Customer son was home but Both parents are at work Please put ticket back on the route Monday;
MICROWAVE THERMADOR MBBS/01 Installed all new parts unit is working properly as designed
WASHER ELECTROLUX EFLS527UIW0 Tested all functions unit is working properly as design found unit not leaking from the unit ...water hose is leaking from the connector Advise contractor to contact plumber